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Pick the reason and the right channel appears below. The reply comes back the same way: in the ticket, in Discord or to the email you provide.

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Support

Support hours are shown below

Mon–Fri · 12:00–18:00 MSK

Choose the reason — we will show the right channel

Each channel has a purpose: tickets already include the order, while Discord may reply outside the support shift.

Existing order

Dashboard ticket

For an order already placed, a dashboard ticket is the fastest route: the order, the keys and the conversation stay in one place.

Open a ticket

Question before purchase

Discord or a ticket

Need a quick answer — reach us on Discord or open a ticket in the dashboard. Ask what fits, how long it takes and how the price is calculated.

Open Discord

Something important?

Email

Refunds, receipts, company details, advertising and partnerships. Include the order number.

work@fastgg.pro

Send an email

Fill in the fields and we will reply to the email address you provide.

All four fields are required — that way the first reply already answers you.

We reply to the email you provide during the support shift: Mon–Fri · 12:00–18:00 MSK.

About the service

Service
FastGG
For legally significant notices
work@fastgg.pro

Counter-Strike 2, Dota 2 and Steam are trademarks of Valve Corporation; Valorant is a trademark of Riot Games, Inc.; FACEIT is a trademark of FACEIT Ltd. All other trademarks belong to their respective owners; the names of games and platforms are used only to describe the services. FastGG is not affiliated with these companies and is not endorsed by them.

Questions about contacting us

Response times, channels and safe communication. Service questions are covered in the main FAQ.

Service questions and answersCommends, comments, Steam hours, rank boosting and Trust Factor in one searchable list.
How long does a reply take?
We reply during the support shift. Evening and weekend messages are handled when the next shift starts.
Where can I see order status?
In the dashboard: the order state and its ticket are on the order card.
What if the receipt and key did not arrive?
Check spam and the order email. If it is missing, send the order number and payment date.
Do you contact customers first?
Only in response to a request. We never ask for a password, Steam Guard code or email code.
Can I call?
The phone is for legal questions. Written channels are faster for orders.