Appendix No. 1

Appendix No. 1 to the User Agreement

«Terms and Conditions of Provision and Use of the Company's Services»

Version: v1.0Date: 08.11.2025

1. scope and priority

1.1. This Appendix regulates special terms of provision of all services and use of the Company's software, including: game support service («Boost») for CS2 and Valorant, commendations publishing service in CS2, comment publishing service in Steam, BoostHour service (software/bot) for displaying profile activity and time accounting.

1.2. The Appendix is an integral part of the User Agreement (Offer). In case of contradiction between the general provisions of the Offer and special terms of this Appendix the provisions of the Annex shall prevail.

2. general rules for the provision of services

2.1. All services are provided within the rules of the respective platforms (including Steam/CS2/Valorant/Discord). The company does not perform actions contrary to such rules.

2.2. Services are provided «as is»; the Company does not guarantee changes in hidden or internal metrics of the platforms (including Trust Factor, ranks, reputation scores). Any references to possible positive dynamics are based on publicly available information and observed correlation and do not constitute a promise of results.

2.3 Discord is required to perform the services As a channel of communication, confirmation and/or activation.

2.4 Result acceptance window: during 24 hours after the status «Executed» has been assigned, the Customer has the right to submit motivated objections; upon expiry of the term, the result is considered accepted.

2.5 Refill window (divisible services): 48 hours from the moment of «Executed» if the conditions of this Annex are met.

2.6 Volume tolerance: allowable process error ±10% due to platform restrictions/moderation; missing units are compensated according to the refill rules.

2.7 Support SLA: responses are provided within 24 hours (usually faster). The time zone is MSK.

2.8 Evidence of performance: profile data, report in LC/Discord, screenshots, execution logs, as well as information from third-party public statistics trackers (if applicable) are sufficient. Request for video streams is not required.

2.9 Log Storage: working logs and materials confirming the fact/volume of services rendered shall be kept at least as follows 30 calendar days.

2.10. Antifraud/verification: The Company has the right to suspend execution and request supporting documents/additional information for orders with signs of increased risk (including order amount over 10,000 RUB or 100 EUR, as well as in case of atypical scenarios, data inconsistencies or repeated refusals to debit).

3. the Client's obligations and interference with the provision of services

3.1. The client undertakes to stay out of it in the provision of services: do not log in to the account in parallel, do not change the password/2FA/region/privacy/profile link, do not run the paid mode independently without agreement, do not change the parameters affecting the performance.

3.2. If access/security/privacy settings are changed, the Company may pause the order for a period of up to 3 (three) working days for clarification. If the Customer refuses to provide the updated data required to proceed, the order may be closed as fulfilled.

3.3. During the period of service forbidden use cheats, injectors and other software that violates the user agreements of the respective games/platforms.

4. Game support service («boost») - CS2 and Valorant

4.1 Formats: account-share (playing on the Client's account) and duo/coach (joint sessions/counseling).

4.2 Region: service is provided in EU-region. If the Customer is located in other regions, connection and matchmaking peculiarities are possible.

4.3 Unit of volume: match and/or hour of playing time. For orders «up to the goal» (rank/points), the volume may be taken into account by actual matches/hours played, if achieving the goal requires more than a reasonable amount of effort due to account/selection peculiarities.

4.4 Startup SLA: appointment of the Contractor and start within 24 hours from the moment the application is created (after payment, the Customer fills out the application).

4.5 Fallback Warranty: if the Contractor is not appointed within 7 calendar days from the date of the application, shall be provided full refund on demand.

4.6 Confirmation of scope/result: screenshots, match logs, profile data, LC/Discord report/progress, as well as information from public stat trackers (if applicable).

4.7 Platform constraints: MMR-lock, match limits, platform updates/breakdowns extend the timeframe and are not in themselves a drawback to the service.

4.8 Time windows: fixed, specific hours for the performance of services (windows) are not guaranteed; individual agreement with the Contractor is possible, but it is not an obligation of the Company.

5. BoostHour (software/bot) - access to the activity display and time tracking module

5.1 Access Model: the activation key provides access for a fixed period of time (e.g. 30/90 days) according to the tariff description. The term starts from the moment of key activation in the bot. The service is considered performed from the moment the client receives the license key.

5.2 Key Delivery: the key is sent to the e-mail specified by the Client. The moment when the key is «issued» is the moment when the e-mail is successfully sent (recorded in the logs). Upon request, the same key can be sent to the same address once again. You cannot replace an inactivated key with another key.

5.3 Non-returnability of keys: after issuance of the key (clause 5.2) No refunds will be given for the key.

5.4 Attachment/Competitiveness: key is tied to Discord account Client upon activation. The number of simultaneously launched games/slots and the allowed number of Steam accounts is determined by the tariff. Before activation it is allowed to transfer the key to a third party; after activation the access is linked to a specific Discord account.

5.5. 24/7 mode: continuous operation (24/7) is allowed. Interruptions caused by external reasons (failures/work on the side of platforms/hosting providers, including Steam/OVH, etc.), are not compensated and do not stop the access period countdown.

5.6 Compensation for downtime due to the Company's fault: in case of confirmed unavailability of the service due to the Company's fault the access period prolonged for the duration of downtime (by logs).

5.7 Prohibitions: reverse-engineering, modification, unauthorized automation, circumvention of technical limitations of platforms, mass transfer of activated accesses - are forbidden.

5.8 Participate in the technology ecosystem. By activating the key and using the BoostHour software/bot, the Customer confirms his understanding and agreement that his game account may be involved in a common technological network to ensure stable operation and mutual support of the Company's services. This may include performing limited, fully automated background activities within the Steam platform (e.g., posting content-neutral comments or praise messages on behalf of Customer's profile).

Such actions do not disclose the Customer's personal data, do not affect the Customer's game statistics, account security or in-game items, do not have negative consequences for the reputation of the profile and are an integral part of the technological process to maintain the performance and availability of the BoostHour service under current conditions. Refusal to accept this condition makes it impossible to provide the BoostHour service.

6. Commendations in CS2

6.1 Content of Service: publishing praise messages on the Client's profile from the accounts of engaged users/Executors.

6.2 Initiation by the Client: after receiving the key, the Client starts accruing praise independently in accordance with the service functionality.

6.3 Limits and pacing: The company does not set strict daily limits; the actual speed is limited by the platforms' capabilities and technical parameters of the service. The client can categorize praise in the available interface.

6.4 Confirmation: dispatch logs and display in game interface/profile; report available on request or in LC/Discord.

6.5 Refill: for shortages in excess of tolerances (±10%) within 48 hours with «Done», provided that the link/privacy of the profile has not been changed, a refill of the missing units is performed.

6.6 Content Restrictions: insults/hate speech/incitement to violence/spam are prohibited; the Company has the right to replace it with neutral text or refuse to post relevant messages.

7. Comments in Steam

7.1 Content of Service: publication of text comments under the profile/on the Client's linked pages from the accounts of attracted users/Executors. The texts can be provided by the Client or selected from the Company's presets.

7.2 Daily Limit: no more 50 comments per day per profile (to comply with reasonable pacing and platform constraints).

7.3 Profile Requirements: the profile must be open to receive comments; new/unconfirmed accounts may not accept comments - in this case the Client will provide another profile/change settings.

7.4 Acknowledgment: Send logs, screenshots/reports; display comments in profile.

7.5 Refill: during 48 hours with «Done» for shortages in excess of tolerances (±10%) and with unchanged profile reference/privacy. Removal by the Client does not eliminate the obligation to refile; removal by moderation for violation of platform rules is not subject to refiling.

7.6 Content Filter: links, insults, discrimination, calls to violence are prohibited; standard emoji are allowed. Texts that contradict the rules of the platform may be replaced with neutral ones or rejected.

8. Returns, recalculations and closing of orders

8.1 Pro-rata: for divisible services (praise/comments/units of time) refunds/recalculations are made in proportion to the unfulfilled volume in case of impossibility to refill:

Amount to refund = Order Price × (Unfulfilled Units ÷ Ordered Units)

8.2 Keys (BoostHour, Praise): after key issuance by e-mail No refunds, regardless of activation.

8.3 Intervention by the Client: at the intervention (section 3) no refunds will be issued; execution terms can be postponed; the executed volume is recognized as delivered; if the Customer refuses to restore access/parameters within 3 working days, the order can be closed as executed.

8.4 Chargeback: in case of unjustified Chargeback, the Company has the right to suspend access/keys until settlement.

9. Deadlines for the start of execution

9.1 Praise/BoostHour: The client receives the key and can start the service at once upon receipt.

9.2 Comments: start of execution of the application - up to 72 hrs. from the moment of correct processing (usually faster). In case of technical peculiarities/ queue, the term may increase; the Company will inform the Client.

9.3 Boost CS2/Valorant: start - during 24 hours since application creation (after payment, the Client shall provide the data). In case of failure to appoint a Contractor within the period of 7 calendar days - a full refund on the order.

10. Support and communications

10.1 Channels: Discord/email specified on the Site.

10.2 Response Deadline: up to 24 hours, MSK.

11. Versioning and application

11.1. The application has a version and a date.

11.2. The new edition applies to new orders; to orders already paid for - upon notification of the Customer and only if the changes do not worsen the Customer's situation.