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User Agreement

PUBLIC OFFER. User agreement on the use of the FastGG platform, the provision of software and the provision of services

Revision date: 30.08.2026 Version: v1.12.

1. General provisions and definitions

1.1. The parties

1.1.1. This document is a public offer and a user agreement governing the use of the Site, the related services and the FastGG software, the purchase of digital products and services, and the organization of Game Support through the Platform.

1.1.2. The Company is the FastGG service. The address for legally significant notices is set out in the “FastGG contacts” section.

1.1.3. The Company states its bank and payment details in the payment documents.

1.1.4. A change of the details referred to in clause 1.1.3 does not require any amendment to this Agreement.

1.2. Scope

This Agreement governs:

  1. the use of the free FastGG functionality;
  2. the granting by the Company of software licenses and digital services;
  3. the provision by the Company of other services;
  4. the placement and performance of Game Support Orders through the Platform;
  5. settlements, refunds, guarantees and the dispute resolution procedure.

1.3. Acceptance

1.3.1. For the free functionality, the actual use of that functionality constitutes acceptance of this Agreement.

1.3.2. The contract in respect of a paid Order is concluded at the moment of payment.

1.3.3. The Client confirms acceptance of the Agreement by ticking a separate consent box that is not pre-filled at checkout, or by another equivalent action.

1.3.4. The description of the product or service, the plan, the price, the selected parameters, the additional options and the version of the Agreement shown to the Client at checkout form part of the contract.

1.4. Game Support

1.4.1. The Company organizes Game Support.

1.4.2. Game Support is provided by an independent Contractor engaged by the Company.

1.4.3. The Company selects and assigns the Contractor, accepts payment, monitors the progress of the Order, provides support and resolves disputes.

1.4.4. The Company is liable to the Client for the result of the Order within the limits set out in section 9.

1.4.5. The Client and the Contractor do not enter into a separate contract with each other.

1.4.6. The Company may disclose information about the Contractor to the Client to the extent necessary for the performance of the Order.

1.5. Key definitions

“Client” — a natural or legal person who uses the Platform or places an Order.

“Consumer” — a natural person who purchases services for purposes unrelated to business activity.

“Business Client” — a person or entity who purchases services for business or professional purposes.

“Company” / “FastGG” — the party specified in clause 1.1.2.

“Platform” — the Site, the customer account (web panel) and other related FastGG interfaces.

“Site” — the website fastgg.pro.

“Contractor” — an independent person engaged by the Company to perform Game Support through the Platform.

“Order” — the set of services, products, parameters and options selected by the Client and recorded in the system.

“Game Support” — a gaming service provided by the assigned Contractor in the account access transfer, duo play or coaching format, or in another format specified at checkout.

“Account access transfer” (account-share) — a performance format in which the Contractor temporarily uses the login data provided by the Client in order to perform the Order.

“Duo play” (duo) — a performance format in which the Contractor plays together with the Client.

“Coaching” (coach) — a format in which the Contractor trains the Client without access to the Client's account.

“Commends” — FastGG functionality granting the Client the right to have the ordered number of in-game commends placed in respect of their profile.

“Comments” — FastGG functionality granting the Client the right to have text comments published on their profile or on related pages.

“BoostHour” — the FastGG software and the related program functionality that provide the automated launching of compatible games and the display of game profile activity.

“Trust Factor” — a FastGG digital service that provides a report or a set of automated checks based on the Company's own model.

“Activation key” — a unique code that grants access to a particular product or to a particular scope of FastGG functionality.

“Package key” — a key that grants a predefined package of functionality units. Package units are not money.

“Fixed-term license” — access to the software for a fixed continuous calendar term.

“Internal balance” — an accounting value reflecting the volume of paid service available to the Client on the Platform. Internal balance units are not money and are recorded separately from bonus and package units.

“Key activation” — an action performed by the Client in the personal account by which the Client puts a key into effect and obtains the right of use or the volume of service it provides for.

“Licensed products” — BoostHour, Trust Factor, commends and comments: products which the Company provides as a right to use the corresponding FastGG functionality.

“Refill” — replenishment of the missing number of functionality units within the applicable guarantee.

“Platform Guarantees” — the Client protection mechanisms provided for by this Agreement: replacement of the Contractor, refill, refund of the price of the unperformed part of the Order and other mechanisms expressly named in the Agreement.

“Payment dispute” (chargeback) — a procedure for the forced reversal of a payment made, initiated by the Client through a bank or a payment provider.

1.6. Versioning

1.6.1. The Company may amend this Agreement.

1.6.2. A new revision applies to new Orders from the moment of its publication.

1.6.3. For every paid Order, the Company records the version of the Agreement that was in force at the moment of checkout.

1.6.4. The revision recorded in accordance with clause 1.6.3 applies to an Order that has already been paid for, unless later amendments expressly improve the Client's position or the Client has separately agreed to them.

1.7. The Client's age

1.7.1. The Client confirms that the Client has reached the age required to enter into the relevant contract independently, or acts with the necessary consent of a legal representative.

1.7.2. The Company may request confirmation of age where there are reasonable grounds to do so.

1.7.3. If the Client refuses to provide the confirmation requested in accordance with clause 1.7.2, the procedure set out in clause 9.7.7 applies.

1.8. Recording of circumstances and evidence

1.8.1. The Company records the date and time of the Order, the Order identifier, the selected plan, the service parameters, the state of the consent fields, the version of the Agreement, the actions taken in the customer account and other technical events.

1.8.2. The fact and the volume of performance may be evidenced by game profile data, match history, public game statistics services, FastGG logs and reports, screenshots, customer account events and other technical data.

1.8.3. The parties may use the information referred to in clauses 1.8.1 and 1.8.2 as evidence of the fact and the volume of performance.

1.8.4. A video recording of the entire performance process is not a mandatory condition for proving that the Order has been performed.

1.9. Relationship with mandatory law

1.9.1. The terms of this Agreement apply to the extent that they do not conflict with the mandatory rules of the law applicable to the particular Client.

1.9.2. If a mandatory rule grants the Client a right or a guarantee that is broader than the one provided for by this Agreement, that rule applies — to the extent that it is mandatory.

1.9.3. In the case referred to in clause 1.9.2, the remaining terms of the Agreement remain in force.

2. Subject matter of the contract and the role of FastGG

2.1. The Company's products

2.1.1. The Company grants the Client licenses to the FastGG software, digital services and other products.

2.1.2. The Company provides Licensed products as a right to use the corresponding FastGG functionality. The means of provision is an activation key.

2.1.3. Game Support is a service and does not constitute the provision of a right to use functionality.

2.1.4. The distinction established by clauses 2.1.2 and 2.1.3 determines the settlement procedure under section 18.

2.2. Organization of Game Support

2.2.1. The assigned independent Contractor provides Game Support in accordance with this Agreement and the parameters of the Order.

2.2.2. The Company provides the technical infrastructure, the selection and assignment of the Contractor, the acceptance of payment, the recording of performance, support and the Platform Guarantees.

2.2.3. The liability of the Company to the Client for the result of the Order is determined by clause 9.3.

2.3. Payment

The Client's obligation to pay for the Order is deemed performed from the moment the Company receives the payment.

2.4. Replacement of the Contractor

The Company may replace the assigned Contractor with another one if the replacement does not worsen the agreed parameters of the Order.

3. Rights and obligations of the parties

3.1. Obligations of the Client

The Client shall:

  • provide accurate information necessary for the performance of the Order;
  • provide the necessary access data and confirmations in good time;
  • not obstruct the performance of the Order;
  • not use cheats, injectors, exploits or other prohibited technical means while the Order is being performed;
  • not use the Platform for fraudulent or unlawful actions or for actions that mislead third parties;
  • not attempt to circumvent blocks, security measures or other restrictions of the Platform.

3.1.1. Interference with performance

3.1.1.1. While account access has been transferred, the Client may not, without the agreement of the Company or the Contractor:

  1. log in to the account transferred for the performance of the Order;
  2. change the password, the email address, the security settings or the two-factor authentication settings;
  3. change material parameters of the profile or its privacy settings;
  4. launch the relevant game independently;
  5. take actions that change the rating, MMR, Elo or any other metric that is the subject of the Order.

3.1.1.2. Where a breach of the prohibition set out in clause 3.1.1.1 can be remedied, the Company suspends the Order and invites the Client to restore the conditions necessary for performance.

3.1.1.3. If the acts or omissions of the Client have objectively made further performance impossible, clause 18.7 applies.

3.1.2. Incorrect initial data

3.1.2.1. The Company may suspend performance if, after the Order has been placed, it turns out that the Client stated an incorrect initial rating, region, MMR, Elo, account status or any other parameter that materially affects the volume or the price of the Order.

3.1.2.2. In the case referred to in clause 3.1.2.1, the Company offers the Client a choice of:

  • paying the difference according to the prices recorded at the moment of checkout;
  • reducing or changing the target result to a volume equivalent to the amount paid; or
  • terminating the unperformed part of the Order.

3.1.2.3. If the actual volume turns out to be cheaper than the volume paid for, the Company adjusts the price of the Order accordingly, less the expenses referred to in clause 3.1.2.5.

3.1.2.4. If the Client does not communicate a decision, clause 11.3 applies.

3.1.2.5. The Company withholds, in the amount actually documented, the expenses directly caused by performance based on inaccurate data provided by the Client, under any of the options provided for by clause 3.1.2.2.

3.1.3. Rights to the account

3.1.3.1. The Client confirms that the Client is entitled to use the game account provided and to grant the permissions necessary for the performance of the selected Order.

3.1.3.2. The Client is liable for third-party claims caused by providing an account that is knowingly someone else's or is used unlawfully.

3.1.4. Dealing with the Contractor outside the Platform

3.1.4.1. While an active Order is being performed, the Client may not arrange with the assigned Contractor for the Order to be performed directly — outside the Platform and without the Platform taking part in the settlements.

3.1.4.2. If the prohibition set out in clause 3.1.4.1 is breached, the Company may immediately suspend or terminate the relevant Order.

3.1.4.3. The part of the Order performed by the moment of the suspension or termination referred to in clause 3.1.4.2 is deemed delivered.

3.1.4.4. Further work of the Contractor performed outside the Platform under a separate arrangement with the Client is not part of the original Order, does not create any obligation of the Company and is not covered by the Platform Guarantees.

3.1.4.5. The Company may refuse to provide the Platform to the Client any further.

3.1.4.6. If the Client's actions have made further performance of the original Order objectively impossible, clause 18.7 additionally applies.

3.1.5. Linked accounts and circumvention of restrictions

3.1.5.1. The Client may not create or use linked FastGG accounts in order to:

  • circumvent a block;
  • circumvent a fraud risk check;
  • obtain one-off discounts or bonuses again;
  • circumvent limits;
  • continue to be served after confirmed abuse;
  • conceal an unjustified payment dispute.

3.1.5.2. The Company may link the accounts referred to in clause 3.1.5.1 for security purposes, cancel bonus credits obtained as a result of abuse and restrict further service.

3.1.5.3. The Company settles the funds paid by the Client under the general rules of this Agreement.

3.2. Rights of the Company

The Company may:

  • use automated systems when performing Orders;
  • engage technical subcontractors;
  • assign and replace Contractors;
  • keep performance logs;
  • suspend an Order where a fraud risk or a security threat arises;
  • require the Client to remove obstacles;
  • refuse further service to a Client who has committed a material or repeated breach of this Agreement.

3.3. Obligations of the Company

The Company shall:

  • keep the Platform and the stated functionality of the purchased products operational;
  • assign a Contractor within the period provided for by clause 12.6 or refund to the Client the price of the unperformed Order;
  • perform the Order in the agreed volume and within the period provided for, or settle under the rules of sections 5 and 18;
  • provide the Client with a report on the volume performed in the cases provided for by this Agreement;
  • review the Client's requests within the periods provided for by clause 19.1 and by the applicable law;
  • keep the access data provided by the Client confidential and protected and delete it under the rules of clause 6.2;
  • disclose to the Client the price, the composition and the material parameters of the product before payment.

4. Price and settlements

4.1. Price of the Order

4.1.1. The price of each product or service is determined at checkout.

4.1.2. After payment, the Company may not unilaterally increase the price of the Order, except where the volume changes because of inaccurate initial data provided by the Client (clause 3.1.2).

4.2. Payment methods

4.2.1. The Client makes payments through the payment methods available on the Platform.

4.2.2. The Company displays the payment currency and the final amount before the payment is confirmed.

4.2.3. If a bank or a payment provider converts the currency, its own rules and exchange rate apply.

4.3. Fees

The Company does not reimburse bank or payment provider fees that arise solely on the Client's side.

4.4. Internal balance

4.4.1. The internal balance is an accounting value reflecting the volume of paid service available to the Client on the Platform.

4.4.2. Internal balance units are not money, electronic money, a deposit, a savings account, a prepaid card or any other means of payment.

4.4.3. The Company is not a credit institution and does not provide money transfer services.

4.4.4. The internal balance is used solely to pay for the products and services of the Company on the Platform.

4.4.5. Internal balance units may not be withdrawn, exchanged for money, transferred to another Client or assigned, and are not used for settlements with third parties.

4.4.6. The Company does not pay interest, remuneration or any other income on the internal balance.

4.4.7. The internal balance is credited by way of the crediting provided for by clause 5.7, or by the purchase of service on the Platform where the Company offers that option.

4.4.8. The Company records internal balance units separately from bonus, promotional and package credits.

4.4.9. Bonus units and units credited free of charge are not refundable in money.

4.4.10. The Company does not limit the period during which internal balance units may be used.

4.4.11. The Client's rights in respect of a particular paid Order provided for by section 5 are not limited by the provisions of clause 4.4.

4.5. Package units

4.5.1. Package units of comments, commends, Trust Factor checks or other services are not money and are not internal balance units.

4.5.2. The rules on partial cancellation of a package plan are set out in clause 18.2.

5. Refunds and Client claims

5.1. Defect or breach on the part of the Company

5.1.1. The Client may use the remedies provided for by this Agreement and by the applicable law if the service has not been provided, has been provided otherwise than in the agreed volume, is defective, or performance has become impossible for reasons for which the Company is responsible.

5.1.2. The Company reviews a justified claim for a refund of the amount paid within the period established by the applicable law.

5.1.3. If no such period is established by law for the particular Client, the Company reviews the claim no later than 30 calendar days from the moment it receives all the information necessary for the refund.

5.1.4. The time it takes for an approved refund to be credited depends on the bank or the payment provider and is usually between 3 and 10 business days after approval.

5.2. Voluntary cancellation

If the applicable law grants the Client the right to cancel further performance of a service, the Company settles taking into account:

  • the part actually delivered;
  • the expenses actually incurred that are directly related to the Order;
  • the special rules for the particular product provided for by section 18.

5.3. Refund procedure and identification

5.3.1. The Company makes a refund after identifying the Client, the Order and the original payer.

5.3.2. To arrange a refund, the Client fills in the form provided by the Company and states, among other things:

  • the Order number;
  • the date and the amount of the payment;
  • the email address or another account identifier;
  • information that makes it possible to match the request with the original payment;
  • a description of the ground for the refund, if the refund relates to a defect or a breach;
  • refund details, if a refund to the original payment instrument is technically impossible.

5.4. Refund method

5.4.1. The Company makes the refund to the original payer by the same method by which the payment was made.

5.4.2. The Company makes a refund to other details only if a refund by the method referred to in clause 5.4.1 is objectively impossible and the Client has passed the necessary verification.

5.5. Non-refundable fees

The Company takes into account payment system fees that are actually non-refundable only in the amount that is documented.

5.6. Review procedure

5.6.1. A refund is made following the review of the Client's request.

5.6.2. The Company reviews each request individually and in good faith, assessing the status of the Order, the volume actually performed, the reason for the request and whether the circumstance was caused by the Company or by the Client.

5.6.3. The calculation rules established by section 18 apply once the ground for the refund has been recognised under clause 5.6.1.

5.6.4. Recognition under clause 5.6.1 is not required where a refund is expressly provided for by clauses 12.6, 18.3 or 18.6.4. Nor is prior recognition required for a credit to the internal balance accepted by the Client under clause 5.7.

5.7. Accelerated settlement

5.7.1. The Company may offer the Client to have the amount due credited to the internal balance instead of a refund in money.

5.7.2. The crediting referred to in clause 5.7.1 is made without a written application and without the procedure provided for by clause 5.3, and is performed immediately.

5.7.3. The Client may decline the offer and claim a refund in money under the general procedure of this section.

5.7.4. The Client's consent to the crediting discharges the corresponding monetary claim of the Client in full.

5.7.5. The Company records the choice made by the Client.

5.8. Abuse of cancellations

5.8.1. A voluntary cancellation by the Client is not in itself a ground for restricting service, however many times the Client exercises that right. The Company may restrict further service only in the event of documented abuse: placing Orders with no intention of accepting them, using cancellations to obtain discounts, bonuses or other benefits to which the Client was not entitled, or other bad-faith conduct proven by the Company.

5.8.2. A restriction of further service does not affect settlements in respect of Orders already paid for.

6. Data and access

6.1. Scope of processing

6.1.1. The Company processes only the data necessary for the operation of the Platform, the performance of the Order, support, security and dispute resolution.

6.1.2. The detailed processing rules are established by the Privacy Policy.

6.2. Game account access data

6.2.1. If the selected Game Support format requires access to the account, the Client permits the necessary data to be passed to the assigned Contractor solely for the performance of the particular Order.

6.2.2. The Company deletes access data from the FastGG operational systems once 14 calendar days have elapsed after the completion or final closure of the relevant Order, at the next daily run of the clean-up procedure, unless further retention is required by law.

6.2.3. An open dispute over the Order does not extend the period referred to in clause 6.2.2.

6.2.4. The rule set out in clause 6.2.2 does not apply to anonymized technical events, settlement documents or information confirming the fact of performance as such.

6.2.5. The Company retains the information referred to in clause 6.2.4 under the rules of clause 11.2.1 and, where there is an open dispute over the Order, until that dispute is resolved.

6.3. Connecting Steam for BoostHour

6.3.1. The Company may use the technical Steam session token to the extent necessary for the operation of BoostHour.

6.3.2. The Client may remove a connected Steam account through the customer account at any time.

6.4. Data protection

6.4.1. The Company stores login data in encrypted form and grants access to it to the automated performance system, to the assigned Contractor for the duration of the Order and to an authorised member of the Company staff.

6.4.2. A stored value may be disclosed to an authorised member of staff only after additional verification of that person’s identity; every disclosure is recorded in a log.

6.4.3. The Company applies reasonable technical and organizational data protection measures and grants access to the data only to persons who need it in order to perform the relevant functions.

7. General terms of service provision

7.1. Hidden metrics of third-party platforms

7.1.1. The Company does not guarantee a change in metrics that are hidden or fully controlled by a third-party platform, including hidden algorithms, Trust Factor, internal reputation coefficients and the decisions of moderation systems.

7.1.2. If a specific measurable target result is expressly stated in the Order, the obligation is determined by that result.

7.2. Game platform rules

7.2.1. In providing the services, the Company and the Contractors do not use cheats, injectors, exploits, match fixing or other prohibited technical means of obtaining a result artificially.

7.2.2. The Client understands that the very format of certain services — including Game Support, account access transfer, the use of additional accounts and automated game or public activity — may be restricted or prohibited by the user rules of the relevant platform.

7.2.3. The Company does not guarantee that the service format selected by the Client complies with the rules of Valve, Riot Games, FACEIT or any other third-party platform and does not control how such rules are interpreted or applied.

7.3. Breach of platform rules and the fact of performance

7.3.1. A breach of the internal rules of a third-party game platform does not in itself mean that the Order has not been performed or that the service is unlawful.

7.3.2. The consequences of game platform sanctions are governed by clause 9.4.

7.4. The Client's obligation during performance

The Client shall refrain from independent breaches of platform rules that are not directly connected with the disclosed format of the service ordered.

7.5. Time limits

7.5.1. The Company states the period for the start of performance on the service page or at checkout.

7.5.2. The period for the start of performance runs after the Client has provided all the necessary information.

7.5.3. A delay on the part of the Client moves the performance period by the corresponding period.

7.6. Acceptance and expedited refill

7.6.1. The Order is deemed submitted for acceptance from the moment it is moved to the “Completed” status in the Client's customer account.

7.6.2. Within 48 hours after the moment referred to in clause 7.6.1, an expedited procedure applies: the Company remedies an externally detectable quantitative discrepancy by a refill upon the Client's request to support, without a separate investigation.

7.6.3. The expedited procedure referred to in clause 7.6.2 does not apply if the discrepancy is caused by the actions of the Client or of third parties after the performance of the Order — including a change of the profile link, of the privacy settings or of other account parameters, or the deletion of the result by the Client.

7.6.4. The Company applies the expedited procedure once per Order.

7.6.5. A repeat request in respect of the same Order is reviewed by the Company under the general procedure provided for by section 5.

7.6.6. If verifying the alleged discrepancy requires the technical ability to inspect the profile, the Client shall provide that ability for the period of the verification, and the review period is extended until it is provided.

7.6.7. If the Client has not provided that ability within 10 calendar days of the request, the Company closes the request and reviews the claim under the general procedure provided for by section 5.

7.6.8. After 48 hours have elapsed, the Company reviews the Client's claims under the general procedure provided for by section 5.

7.6.9. A refill is provided within the limits of the volume paid for, does not create a new Order and does not extend the period established by clause 7.9.1.

7.7. Dependence on third-party platforms

7.7.1. Updates, technical failures and changes to the software interfaces, limits, algorithms and policies of a third-party platform are not in themselves recognized as a defect in the Company's service.

7.7.2. If a circumstance referred to in clause 7.7.1 temporarily prevents performance, the Company may suspend the Order for the duration of that obstacle.

7.7.3. If performance becomes finally impossible, the Company settles for the part actually performed and the part not performed.

7.8. No affiliation

7.8.1. FastGG is an independent service and is not an official partner, representative or affiliate of Valve Corporation, Riot Games, FACEIT or any other rights holder, unless expressly stated otherwise.

7.8.2. Trademarks belong to their respective rights holders.

7.9. Period for bringing claims

7.9.1. The warranty period for the result of an Order is 14 calendar days from the moment referred to in clause 7.6.1.

7.9.2. The Company reviews a claim brought within the period referred to in clause 7.9.1 under the rules of section 5.

7.9.3. The Company reviews a claim brought after the expiry of the period referred to in clause 7.9.1 if the Client confirms that the defect arose before the Order was accepted.

7.9.4. The rule established by clause 7.9.3 does not limit the rights granted to the Client by the mandatory rules of the applicable law.

8. Force majeure and external circumstances

8.1. Release from liability

8.1.1. A party is released from liability for a breach of an obligation caused by extraordinary and unavoidable circumstances beyond that party's reasonable control.

8.1.2. The circumstances referred to in clause 8.1.1 include military action, major infrastructure failures, natural disasters, mandatory acts of state authorities and other similar events.

8.2. Circumstances not recognized as force majeure

A change to a software interface, an ordinary technical failure or a change to the rules of a game platform are not recognized as force majeure and are dealt with under the rules of clause 7.7.

8.3. Notice

A party shall inform the other party of a material obstacle without undue delay.

8.4. Prolonged impossibility

8.4.1. If the impossibility of performance persists for more than 60 calendar days, each party may terminate the unperformed part of the contract.

8.4.2. Upon the termination referred to in clause 8.4.1, the parties settle taking into account the part actually performed and the applicable refund rules.

9. Liability, platform sanctions and payment disputes

9.1. Nature of recoverable losses

9.1.1. The Company compensates only direct documented damage and within the limits set out in clause 9.2.

9.1.2. The Company does not compensate indirect losses, lost profit or consequences that are not directly causally connected with the Company's breach of its obligations.

9.1.3. The consequences of game platform sanctions are determined by clause 9.4.

9.2. Limit of liability

9.2.1. The Company's maximum financial liability in respect of a particular Order is limited to the amount actually paid by the Client for that Order.

9.2.2. The Company's aggregate liability to a single Business Client over 12 months additionally does not exceed the total amount of that Client's payments for the corresponding period.

9.3. Liability for the result of the Order

9.3.1. The Company is liable to the Client for the result of the Order within the limits set out in clauses 9.1 and 9.2.

9.3.2. The Company's engagement of an independent Contractor does not transfer the risk of choosing the Contractor to the Client and does not release the Company from liability to the Client.

9.3.3. The Company is not liable for:

  • the failure to achieve metrics that are fully controlled by a third-party platform (clause 7.1);
  • the consequences of the actions, decisions and technical changes of third-party platforms (clauses 7.7, 9.4);
  • the circumstances provided for by section 8;
  • circumstances caused by the acts or omissions of the Client (clauses 3.1.1, 3.1.2, 3.1.4, 18.7).

9.4. Game platform sanctions

9.4.1. The Client understands and accepts the risk that a game platform may apply to the account:

  • a temporary or permanent ban;
  • a restriction of functionality;
  • a reset or change of rating;
  • a change of Trust Factor;
  • an inventory restriction;
  • other moderation measures.

9.4.2. The Company does not control the decisions of third-party platforms.

9.4.3. The fact that a platform has applied a sanction does not in itself prove that the service is defective or that the Company or the Contractor is at fault.

9.4.4. The Company does not compensate the value of the game account, of in-game inventory, the loss of rating, potential profit, the expected value of items or any other indirect consequence of a sanction.

9.4.5. No refund is made on the ground that a game platform has applied a sanction, except where the sanction was caused solely and directly by the actions of the Company or of the assigned Contractor. In that case the volume performed remains delivered and the Company refunds to the Client the price of the unperformed part under the rules of clause 18.1.

9.4.6. If the sanction was caused by the actions of the Client, including a breach of clauses 3.1 or 7.4, clause 18.7 applies.

9.5. Fraud

Where there are objective indications of fraud, the Company may:

  • suspend performance immediately;
  • temporarily restrict linked accounts;
  • suspend unused keys;
  • provide the payment provider with the necessary evidence;
  • refuse further Orders from the Client once the breach is confirmed.

9.6. Payment dispute (chargeback)

9.6.1. The use of a lawful payment dispute mechanism is not in itself regarded as fraud.

9.6.2. A knowingly unjustified payment dispute in respect of an Order that has been duly performed or actually received is recognized as a material breach of this Agreement.

9.6.3. For the period during which the disputed transaction is being reviewed, the Company may suspend the unused access related to it and new Orders of the Client.

9.6.4. Once the payment dispute is confirmed to be unjustified, the Company may:

  • refuse further service to the Client permanently;
  • cancel bonus credits;
  • claim compensation for the payment system fees that are actually non-refundable;
  • claim compensation for direct documented losses;
  • set off the amounts subject to compensation against the Client's internal balance and bonus credits.

9.6.5. In the event of an unjustified payment dispute, the Client may not receive both the money through the bank and a second refund from the Company.

9.6.6. The Company takes into account any compensation already received by the Client in the final settlement.

9.6.7. Before initiating a payment dispute the Client must contact the support of the Company. Initiating a dispute without contacting support first is a breach of this Agreement and is taken into account when the disputed transaction is reviewed.

9.7. Fraud risk check

9.7.1. Where there are indications of elevated risk, the Company may request reasonable confirmation of ownership of the payment instrument, the account or the contact details.

9.7.2. The Company may request:

  • confirmation of the email address;
  • a screenshot confirming the payment;
  • a masked statement;
  • verification through the payment provider.

9.7.3. The Company requests an identity document only where there is a substantiated need to do so or where the payment provider requires it.

9.7.4. The period for providing the requested data is 3 business days.

9.7.5. The Company may extend the period referred to in clause 9.7.4 where there are reasonable circumstances for doing so.

9.7.6. The Company may suspend the Order in full until the check is completed.

9.7.7. If the Client refuses to undergo a justified check, the Company may terminate the unperformed part of the Order, withhold the price of the volume actually performed and the directly related expenses, and refund the refundable balance to the original payer.

10. Governing law and dispute resolution

10.1. Governing law

This Agreement is governed by the law of the Russian Federation.

10.2. Consumer protection

10.2.1. The choice of the law of the Russian Federation does not deprive a Client who is a consumer of the protection afforded by the mandatory rules of the law of the country of that Client's habitual residence, where such rules apply irrespective of the parties' choice of law.

10.2.2. A Consumer retains the right to choose the court and the other remedies provided for by mandatory law.

10.3. Disputes with Business Clients

Unless the parties have agreed otherwise in writing, the parties resolve disputes with Business Clients at the place of the Company's state registration, after complying with the mandatory pre-action procedure where the law provides for one.

10.4. Legally significant notices

10.4.1. The Client sends legally significant notices through the FastGG ticket system or to work@fastgg.pro.

10.4.2. The Company sends legally significant notices to the Client to the email address stated in the Client's account.

10.4.3. The Client shall keep the address referred to in clause 10.4.2 up to date.

10.4.4. A notice sent in the manner referred to in clause 10.4.2 is deemed received by the Client on the day it is sent.

10.4.5. The parties use Discord for day-to-day communication.

10.4.6. If a dispute arises, the Company may propose moving the communication to the ticket system or to email.

10.5. Severability

The invalidity of an individual provision of this Agreement does not render the remaining provisions invalid.

10.6. Language

If the Agreement is published in several languages, the Russian-language revision is used for the interpretation of its terms, unless the mandatory law applicable to the particular Client requires otherwise.

10.7. Jurisdiction

10.7.1. Disputes with Business Clients are heard at the place of state registration of the Company in the manner established by clause 10.3.

10.7.2. A Consumer Client retains the right to choose the court granted to that Client by the mandatory rules of the applicable law.

11. General terms for individual products

11.1. Scope

11.1.1. Sections 12–17 establish the special terms for individual products.

11.1.2. Section 18 governs refunds, recalculation and the closure of Orders for all products.

11.2. Retention of the Order log

11.2.1. The Company may retain the Order log and the final report for up to 3 years after the completion of the Order.

11.2.2. The Company deletes operational access data under the rules of section 6.

11.3. Abandoned Orders

11.3.1. If the continuation of an Order requires action by the Client and the Client does not respond and does not provide the necessary information within 30 calendar days, the Company may:

  • release the assigned Contractor;
  • release the reserved resources;
  • leave the Order in a suspended state.

11.3.2. If the Client's inaction continues for more than 90 calendar days, the Company may close the Order finally.

11.3.3. The Company settles upon the closure of the Order under the rules of clause 18.7.

11.3.4. The Company refunds the refundable balance to the original payer.

11.3.5. If an automatic refund is technically impossible, the balance remains available for collection after the necessary identification.

11.3.6. A claim to collect the balance referred to in clause 11.3.5 must be brought within the limitation period.

11.4. Unactivated key

11.4.1. A key that has been paid for but not activated does not expire.

11.4.2. If more than 12 months have passed since the purchase, or the product has been withdrawn from service, has been materially changed technically or its provision on the original terms is objectively impossible, the Company may, at its own choice, perform the Order on the original terms, provide a product equivalent in purpose, or refund the amount paid to the original payer under the rules of section 5.

11.4.3. A refund made in accordance with clause 11.4.2 discharges the corresponding obligation in full.

11.5. Licensed products and key activation

11.5.1. The Company provides commends, comments, Trust Factor and BoostHour as a right to use the corresponding FastGG functionality.

11.5.2. The means of providing the right referred to in clause 11.5.1 is an activation key.

11.5.3. The right is deemed to have been provided to the Client in full from the moment the key is activated.

11.5.4. The volume of units actually used by the Client does not affect the rule established by clause 11.5.3: subsequent use is the exercise of a right already provided.

11.5.5. Before a key is activated, clause 18.3 applies.

11.5.6. A key that opens a Game Support Order is not governed by clause 11.5: such an Order is performed under section 12 and settled under clause 18.6.

11.5.7. Clause 11.5 does not limit claims of the Client arising from a defect in the product or cases where performance has become impossible due to circumstances for which the Company is responsible.

12. Game Support, placement matches and wins

12.1. Performance formats

Game Support is provided by the independent Contractors engaged by the Company in the account access transfer, duo play or coaching format, or in another format specified at checkout.

12.2. Assignment of the Contractor

12.2.1. The Company assigns a particular Contractor from among the available Contractors itself or automatically, by means of the system.

12.2.2. The Company provides the organization, the monitoring of the Order, the settlements and the Platform Guarantees.

12.3. Permission to use the account

12.3.1. When account access is transferred, the Client expressly permits the assigned Contractor to use the login data provided temporarily and solely for the performance of the relevant Order.

12.3.2. The permission referred to in clause 12.3.1 ends once the Order is completed or terminated.

12.4. Unit of volume

The unit of volume is a match, a win, an hour, a rank tier, an amount of Elo or MMR, or another measurable metric specified at checkout.

12.5. Placement matches

Placement matches mean playing the agreed number of matches and do not guarantee any particular final rank, unless reaching a rank is expressly included in the Order.

12.6. No Contractor assigned

12.6.1. The Client may claim a full refund of the price of the unperformed Order if the Company has neither assigned a Contractor nor started performance within 7 calendar days after the Client has provided all the necessary data.

12.6.2. The period referred to in clause 12.6.1 does not run while performance is suspended under clauses 3.1.2, 9.7 and 12.7.

12.7. External restrictions

The Company may suspend performance for the duration of external restrictions: match count limits, temporary rating change locks, game updates and other similar restrictions.

12.8. Session times

The Company does not guarantee any particular time for sessions involving account access transfer, unless that time has been separately agreed through the Platform.

12.9. Reserved time for duo play and coaching

12.9.1. The Client may, once per Order, reschedule or cancel a previously scheduled duo play or coaching session without any withholding, by notifying the Company no later than 24 hours before it starts.

12.9.2. For each subsequent rescheduling or each subsequent cancellation, the Company may withhold the actual cost of the Contractor's reserved time.

12.9.3. If rescheduling is repeated and makes it impossible to plan performance, the Company may terminate the unperformed part of the Order and settle under clause 18.6.

12.9.4. If the Client cancels less than 24 hours in advance or fails to attend, the Company may withhold the actual cost of the Contractor's reserved time regardless of the number of reschedulings previously used without withholding in accordance with clause 12.9.1.

12.9.5. The Company applies a withholding only if the cost of the reserved time was disclosed to the Client in advance and the relevant resource was in fact reserved.

12.10. Arrangements with the Contractor

12.10.1. The Client's arrangements with the Contractor change the terms of the Order only after they have been confirmed through the Platform, an official ticket or another Company channel.

12.10.2. Dealing with the Contractor outside the Platform is governed by clause 3.1.4.

13. Commends

13.1. Subject matter of the license

The Company grants the Client the right to use FastGG functionality to the extent of the ordered package of commends in respect of a game profile. The right is granted upon activation of the key under the rules of clause 11.5.

13.2. Source of commends

The Company may provide commends from the accounts of participants in the technology ecosystem, of engaged users and of other technically available accounts.

13.3. Start

Delivery is started through the Platform.

13.4. Publication pace and shortfall

13.4.1. The actual publication pace depends on the technical capabilities of the game platform.

13.4.2. If the final volume paid for is not delivered, the Company makes up the shortfall by a refill or compensates it under the rules of clause 18.1.

13.4.3. The expedited refill procedure is set out in clause 7.6.

13.4.4. A change by the Client of the profile link, of the privacy settings or of the account parameters may make a refill technically impossible.

14. Steam comments

14.1. Subject matter of the license

14.1.1. The Company grants the Client the right to use FastGG functionality to the extent of the ordered package of Steam comments. The right is granted upon activation of the key under the rules of clause 11.5.

14.1.2. The Client either provides the text of a comment, or selects it from the available templates, or the Company composes the text as a neutral gaming comment.

14.2. Content restrictions

As part of the functionality granted, the Company does not publish spam, malicious links or knowingly false commercial reviews.

14.3. Obligation of the Client

The Client shall ensure that comments can technically be published on the selected profile.

14.4. Publication pace

The Company may deliver large packages gradually, over several days, in order to reduce the impact of the platform's technical restrictions.

14.5. Evidence of use

Use of the granted volume is evidenced by publication logs, the public display of the comments and the report.

14.6. Shortfall and deletion of comments

14.6.1. In the event of a shortfall, the Company applies a refill.

14.6.2. Deletion of comments by the Client after they have been duly published does not create any obligation to perform again.

14.6.3. Deletion of a comment by Steam moderation after it has been duly published does not in itself create a refill obligation, except where the deletion is directly caused by the Company's breach of the agreed method or content.

15. BoostHour

15.1. Legal model

15.1.1. The Company grants BoostHour under a simple, non-exclusive, limited and non-transferable license for a fixed term.

15.1.2. A plan for one month, several months, a year or another term is a self-contained license plan with its own price.

15.1.3. A long-term plan is not an aggregate of separate monthly plans.

15.2. Start of the term

The license term runs from the moment the key is activated in the customer account.

15.3. Consequences of activation

15.3.1. Activation means that the Client is granted the right to use BoostHour throughout the whole calendar term selected.

15.3.2. If the Client does not use the software, in whole or in part, for reasons attributable to the Client — including a lack of need, a switched-off computer, the absence of an internet connection or of a game account, or the use of the functionality only at the beginning of the term — the license term is not suspended and the license fee is not subject to pro rata recalculation.

15.4. Connected accounts

The Client may use supported Steam accounts and change the connected accounts within the technical capabilities and the restrictions of the selected plan.

15.5. Operating mode

BoostHour allows continuous operation, including 24/7 operation, where this is technically possible.

15.6. Downtime attributable to the Company

15.6.1. The Company extends the license term by the period of downtime if BoostHour became unavailable through the fault of the Company.

15.6.2. The downtime period runs from the earlier of two moments: the recording of the failure by the Company's monitoring systems, or the Company's receipt of the Client's report of unavailability.

15.6.3. The Company does not accept for a term extension any downtime that the Client has not reported and that has not been recorded by the Company's systems.

15.6.4. The Company does not accept for a term extension any downtime lasting less than 1 continuous hour.

15.6.5. If the provision of BoostHour has been finally discontinued by the Company and restoration is impossible, the Company settles the unused remainder of the term.

15.7. Prohibitions

The Client may not:

  • modify the BoostHour software;
  • resell activated access on a mass scale.

15.8. The BoostHour technology ecosystem

15.8.1. The participation of a connected Steam account in the technology ecosystem is part of the functional and pricing model of BoostHour.

15.8.2. The Company discloses the composition and the conditions of that participation to the Client on the product page before payment.

15.8.3. By adding a Steam account to BoostHour and using it through the Platform, the Client permits the Company to carry out limited automated public activity within Steam from that account.

15.8.4. The activity referred to in clause 15.8.3 comprises:

  • the publication of neutral gaming comments;
  • approval marks;
  • positive reactions to user content;
  • other actions of the same category that are expressly stated in the interface.

15.8.5. The activity referred to in clause 15.8.3 is limited to the types of action listed in clause 15.8.4 and to the applicable technical daily limits of the Platform.

15.8.6. Within the ecosystem, the Company does not:

  • send private messages;
  • post advertising or spam;
  • send third-party links;
  • carry out financial transactions;
  • dispose of game inventory;
  • change game statistics;
  • sell or transfer items;
  • change the Client's own content.

15.9. Disconnecting an account

15.9.1. The Client may at any time prohibit the use of a particular Steam account by the technology ecosystem in the customer account settings. The prohibition takes effect immediately: the account is stopped and excluded from any further activity.

15.9.2. Removing an account from BoostHour ends its use in the Client's Orders but does not in itself end the account's participation in the technology ecosystem: an account whose technical token has been retained is transferred to the Company's technical fleet. Use ends completely upon a prohibition under clause 15.9.1 or upon irreversible deletion of the account in the customer account settings with confirmation of its name.

15.9.3. Use of a removed Steam account through BoostHour resumes only after the account has been connected again.

15.9.4. Removal of a Steam account at the Client's initiative neither suspends nor extends the license term paid for.

15.10. Changes to the composition of the activity

15.10.1. The Company may change the internal technical implementation of the types of public activity already disclosed without separate notice, provided that such a change does not widen the fundamental scope of the permitted actions.

15.10.2. The Company adds a new material category of actions only after informing the Client in advance and, where necessary, obtaining the Client's separate confirmation.

16. Trust Factor

16.1. Nature of the service

16.1.1. Trust Factor is FastGG's own analytical software service, access to which is granted as a right of use.

16.1.2. The result is a score produced by the Company's own model and is not an official Valve metric.

16.2. One-off check

16.2.1. The right to use a one-off check is deemed exercised in full once the report provided for by the plan has been produced and provided to the Client.

16.2.2. The Client's disagreement with the result of the score is not in itself a defect in the functionality granted.

16.2.3. If the report has not technically been provided or clearly does not match the stated functionality, the general rules on defective functionality apply.

16.3. Check packages

If a plan contains a predefined number of checks, it is a package plan.

16.4. Subscription

16.4.1. If the Company sells Trust Factor as fixed-term access for a specified period, the calendar term runs from the moment of activation.

16.4.2. Failure to use the opportunity provided for reasons attributable to the Client does not suspend the term.

17. Combo bundles

17.1. Composition of the bundle

17.1.1. A combo bundle combines several products or services in one Order.

17.1.2. The price of a bundle may be lower than the sum of the prices of the individual items.

17.1.3. The Company records the composition of the bundle at the moment of checkout.

17.2. Cancellation of a combo bundle

17.2.1. The combo bundle discount is granted for the purchase of the bundle as a whole and is an indivisible condition of the bundle.

17.2.2. If no activation key included in the bundle has been activated and no component of the bundle has been used, the Client may cancel the bundle as a whole; the settlement is made under the rules of section 18.

17.2.3. Once the key of a licensed component of the bundle has been activated, voluntary cancellation of that component is not permitted: such a cancellation would preserve the bundle discount for the Client while in fact only a single product had been purchased. Cancellation of Game Support included in the bundle, where the Company has not started performance, is permitted under the rules of clause 18.6, and the Company determines the price of the components used under clause 17.2.5.

17.2.4. The restriction set out in clause 17.2.3 does not apply to the Client's claims arising from a defect in the service, or to cases where performance has become impossible for reasons for which the Company is responsible.

17.2.5. In the cases referred to in clause 17.2.4, the Company determines the price of the components used:

  1. on the basis of the allocated price of the components, if it was recorded in the Order; or
  2. in the absence of a separate allocation — on the basis of the FastGG plans and price tiers that were in force at the moment of checkout and that make it possible to determine the price of the volume actually used.

17.2.6. The price of the part used may not exceed the total price of the original Order.

18. Refunds, recalculation and closure of Orders

18.1. Shortfall attributable to the Company

18.1.1. If a divisible service was to be performed in full but part of the units ordered was not delivered and a refill is impossible, the Company applies a pro rata calculation:

Refund amount = price of the relevant service × number of undelivered units ÷ number of units ordered.

18.1.2. The formula set out in clause 18.1.1 applies to a defect in performance and does not apply to the Client's voluntary cancellation of the remaining part of a package plan.

18.2. Package plan after activation

18.2.1. A package plan is provided by an activation key and is governed by the rules of clause 11.5.

18.2.2. After the key has been activated, voluntary cancellation of the package plan is not permitted and no recalculation based on the volume actually used is made.

18.2.3. The rule established by clause 18.2.2 does not apply to claims of the Client arising from a defect in the service, or to cases where performance has become impossible due to circumstances for which the Company is responsible; in those cases clause 18.1 applies.

18.2.4. Before a key is activated, clause 18.3 applies.

18.2.5. The price grid that was in force at checkout is part of the terms of the particular purchase and is not changed retroactively.

18.3. Unactivated key

18.3.1. Before a digital key is activated, the Client may request the cancellation of the Order.

18.3.2. The Company makes the refund less the expenses actually incurred and documented that are directly related to the placement of the Order.

18.3.3. If the request is received within 24 hours after payment and the key has not been activated, the Company refunds the amount paid in full, withholding only the actually non-refundable payment system fee.

18.4. Package key

18.4.1. The activation of a package key provides the Client with the right to use the entire volume of units contained in the package.

18.4.2. No refund on the ground of voluntary cancellation is made after a package key has been activated, regardless of the number of units actually used.

18.4.3. The Company reviews claims of the Client arising from a defect in the service under clause 18.1 and section 5.

18.4.4. Before a package key is activated, clause 18.3 applies.

18.5. BoostHour fixed-term license

18.5.1. Once BoostHour has been activated, the Client obtains the right to use the software for the whole fixed term selected.

18.5.2. Voluntary discontinuation of use after activation does not create a right to a pro rata refund for the remaining calendar days (clause 15.1).

18.5.3. The provisions of clause 18.5 do not limit claims arising from a defect in BoostHour or the compensation of confirmed downtime under clause 15.6.

18.5.4. The rules of clause 11.5 additionally apply to a BoostHour fixed-term licence.

18.6. Voluntary cancellation of Game Support

18.6.1. Where Game Support is cancelled voluntarily after performance has started, the Company takes into account:

  • the measurable progress actually achieved;
  • the matches, hours or tiers already completed;
  • the resources actually reserved and non-refundable;
  • other direct expenses that relate directly to the particular Order.

18.6.2. The Company calculates the refund amount using the formula:

Refund amount = price paid − price of the part actually performed − cost of the resources actually reserved and non-refundable − other direct expenses relating to the Order.

18.6.3. The amount withheld may not exceed the price paid for the Order.

18.6.4. If the request is received within 24 hours after payment, no Contractor has been assigned and performance has not started, the Company refunds the amount paid in full, withholding only the actually non-refundable payment system fee.

18.7. Impossibility of performance attributable to the Client

18.7.1. If the Client has breached the terms of the Order, the Company may suspend performance and, where this is objectively possible, invite the Client to remedy the breach.

18.7.2. If the breach can be remedied, the Client bears the expenses directly caused by restoring the conditions for performance, in the amount actually confirmed.

18.7.3. If, as a result of the acts or omissions of the Client, further performance of the Order has become objectively impossible solely for reasons attributable to the Client, the Company may withhold the expenses actually incurred, including:

  • the cost of the time actually worked by the Contractor;
  • the cost of the resource reserved and non-refundable;
  • the expenses of restoring the conditions for performance;
  • other direct expenses that relate directly to the particular Order.

18.7.4. If the amount of the expenses referred to in clause 18.7.3 reaches the price of the Order, the Company makes no refund.

18.7.5. The Company applies a withholding only where there is a verifiable breach on the part of the Client, a causal link and an actual impossibility of continuing performance.

18.7.6. The Company does not apply a withholding for a formal breach that has not caused any expenses and has not made performance impossible.

18.8. Cases in which no refund is made

18.8.1. No refund is made if:

  • the Order has been performed in the agreed volume;
  • the activation key has been activated, except for a key that opens a Game Support Order (clause 11.5);
  • the Client has changed their mind after the performance of Game Support has started — as regards the volume actually performed and the resources actually reserved and non-refundable (clause 18.6);
  • a game platform sanction has been applied in circumstances not covered by clause 9.4.5;
  • the Client stated inaccurate initial data and performance started on that basis — as regards the expenses under clause 3.1.2.5;
  • a breach of this Agreement by the Client has made performance objectively impossible (clause 18.7);
  • the claim was brought after the expiry of the period referred to in clause 7.9.1 and the Client has not confirmed that the defect arose before the Order was accepted.

18.8.2. The list established by clause 18.8.1 does not limit the rights granted to the Client by the mandatory rules of the applicable law (clause 1.9).

19. Support, intellectual property and final provisions

19.1. Support

19.1.1. The main support channels are the FastGG ticket system, Discord and work@fastgg.pro.

19.1.2. The Company states the support working hours on the Site.

19.1.3. The target time for the first response is up to 24 hours on business days.

19.1.4. The period referred to in clause 19.1.3 is not a guaranteed period for the full resolution of a request.

19.1.5. Where the law establishes a mandatory period for a response or a refund, the period established by law applies.

19.2. Intellectual property

19.2.1. The exclusive rights to the FastGG and BoostHour program code, design, databases, internal algorithms, texts and other intellectual property owned by the Company remain with the Company.

19.2.2. Without the Company's permission, the Client may not:

  • copy the software;
  • carry out mass automated data collection, including by circumventing technical restrictions;
  • carry out reverse engineering to an extent not permitted by the applicable law;
  • copy or resell the FastGG infrastructure;
  • circumvent security mechanisms.

19.3. Termination of access

19.3.1. The Company may restrict or discontinue the further provision of the Platform to the Client in the event of:

  • confirmed fraud;
  • an unjustified payment dispute;
  • circumvention of blocks;
  • attempts to interfere with the infrastructure;
  • systematic breach of the terms of the Agreement, documented by the Company;
  • dealing with the Contractor outside the Platform.

19.3.2. Discontinuation of future service does not entail the withholding of a balance that has been paid for but not used, less the amounts recoverable under clause 9.6.4 and the expenses actually incurred by the Company.

19.3.3. The Company settles under the rules of this Agreement.

19.4. The Client's confirmation

By placing an Order, the Client confirms that, before payment, the Client had the opportunity to review the description of the product, the price and this Agreement, to select the necessary parameters and to make the purchase decision independently.

FastGG contacts

FastGG

Address for legally significant notices: work@fastgg.pro

Website: https://fastgg.pro