User Agreement
General provisions and definitions
1.1 This User Agreement (hereinafter referred to as the "Agreement") is a legally binding agreement between an individual or legal entity (hereinafter referred to as the "Client") and FastGG Private Enterprise (hereinafter referred to as the "Company") registered under the laws of the Russian Federation.
1.2 Acceptance of this Agreement shall be deemed to be placing an order, payment for services or other use of the functionality of the Company's website (hereinafter - the "Site"). Acceptance in accordance with paragraph 2 of Article 437 of the Civil Code of the Russian Federation confirms the Client's unconditional consent to the terms of the Agreement.
1.3 Definitions:
"Services" - a set of intermediary and related services of the Company on the organization of interaction between the Client and third parties (Executors), including services of game accounts booing, promotion of game profiles (including Steam, CS2, Valorant, Apex Legends, etc.), increase of in-game indicators and other service operations.
"Contractor" - a third party (individual or legal entity) providing services to the Client at the Company's request.
"Customer Account" means the Customer's account on the Site.
1.4 Terms not defined in this Agreement shall be interpreted in accordance with the laws of the Russian Federation, the context of the Agreement or the Company's internal documents published on the Website.
1.5 The Company has the right to unilaterally amend this Agreement by posting the updated version on the Website. Continued use of the Services after the changes are made shall mean that the Client agrees with the updated version.
1.6 By accepting this Agreement, the Client also confirms his/her agreement with all applicable internal documents of the Company (including but not limited to the Privacy Policy, rules of use of the Website, other regulations published on the Website).
1.7 The Client agrees that the Company may use the data provided by the Client (except for personal data, the use of which is regulated by the Privacy Policy) to improve the quality of Services, analytics, internal control, as well as for information and marketing activities, subject to compliance with applicable laws.
1.8 The Company may use the data provided by the Customer and access to his game account to perform the necessary actions to provide the Services, including, but not limited to, leaving comments in the Steam profile, joining communities, sending requests to add friends and other actions directly necessary to achieve the stated purposes of the Services.
Rights and obligations of the parties
Client's Rights and Obligations:
2.1 The Customer is obliged to provide reliable data when placing an order, paying for the Services and providing access to the game account (if necessary).
2.2 The Client is obliged to refrain from actions that hinder the provision of Services, to comply with the rules of the game platforms and the Site.
2.3 The Client has the right to receive consultations, information on the progress of the Services, make changes to the order before the actual performance, if it is allowed by the Company's policy.
2.4 The Client bears the risk of adverse consequences associated with the provision of incorrect data, failure to comply with the terms and conditions of the Agreement or violation of the rules of the gaming platforms.
2.5 The Customer is obliged to familiarize himself/herself with the full description of the Service, its terms and conditions and limitations before placing an order for the Service. Ignorance or incomplete study of the description of the Services may not serve as a basis for changing the terms and conditions of provision of the Services, demanding additional functions not provided for in the description, or for refunding money in case of discrepancy between the Customer's expectations and the actual content of the Service.
Contractor's Rights and Responsibilities:
3.1 The Contractor is obliged to fulfill orders in good faith and in a timely manner in accordance with the Company's instructions and the terms and conditions communicated to the Client.
3.2 The Executor shall have the right to request additional information from the Client necessary for the fulfillment of the order. The Customer's refusal to provide such information may result in termination of the Services without compensation.
Rights and Responsibilities of the Company:
4.1 The Company performs intermediary activity, organizing interaction between the Client and the Executor, but is not a party to transactions concerning in-game values or accounts.
4.2 The Company has the right to refuse or terminate the provision of Services in case the Client violates the provisions of the Agreement, provides false data or fails to comply with the Company's instructions.
4.3 The Company has the right to change the cost, terms, list and conditions of rendering the Services with notification via the Website. Continued use of the Services shall be deemed acceptance of the new terms and conditions.
4.4 The Company does not guarantee the achievement of any specific results and is not responsible for the actions of the Contractors, the quality of the Contractor's services or the consequences caused by sanctions from the gaming platforms.
Payment
5.1 Payment for the Services shall be made exclusively by the methods specified on the Website. The Customer is obliged to use correct payment data.
5.2 The Company has the right to change the prices for the Services unilaterally. Continuation of the order after the price change means that the Customer agrees with the new price.
Returns
6.1 Refunds for Services not rendered through the fault of the Company or the Executor shall be made only to the internal balance of the Client's Account on the Website.
6.2 The expenses actually incurred by the Company shall be deducted from the refunded amount.
6.3 The right to a refund is lost if the Service has actually started to be performed (including preparatory stages) or the Customer has refused the Service after its partial performance.
6.4. The Client is obliged to inform the Company in due time about the wish to cancel the Service before the beginning of its actual performance. In case of disputable situations regarding refunds, the burden of proving the fault of the Company or the Executor lies on the Client. In the absence of direct evidence of the said violations, no refund shall be made.
Terms of service
General Provisions:
7.1 All Services are provided "as is" without any express or implied warranties of continuity, error-free operation, achievement of certain results or merchantability.
7.2 The Company makes reasonable efforts to ensure that the Site is operational, but does not guarantee that there will be no interruptions for technical or other reasons.
7.3 The Customer acknowledges and agrees that the purchase of the Services does not change the ownership of in-game items, values or results, nor does it guarantee that the performance achieved will be maintained, especially if game platforms apply blockages or sanctions.
7.4 Discord Terms of Use. To place an order, receive services and manage the process of their provision the Client is obliged to use the Discord application. The Company does not provide alternative means of interaction for these operations. Failure to comply with this requirement may result in the inability to provide the Services without the Company's obligation to compensate costs or return funds.
7.5 Faceit Boost Terms and Conditions. The Faceit Boost service for CS2 is available only for accounts with at least 150 completed matches. It is the customer's responsibility to make sure that their account meets this requirement before placing an order. Failure to comply with this condition may result in denial of the Service without the Company's obligation to refund the funds.
Blocking Policy:
8.1 The use of the Services associated with game accounts may be accompanied by the risk of blocking or sanctions by game platforms.
8.2 The Company shall not be liable for the consequences of the said actions of the gaming platforms.
8.3 The Client is solely responsible for verifying the permissibility of using the Services in accordance with the rules and policies of the gaming platforms. The Client realizes and agrees that violation of such rules may result in blocking, sanctions or restriction of access, for which the Company is not responsible.
Boosting Services:
9.1 Busting implies increasing the game account's indicators (rank, statistics, etc.).
9.2 The Client is obliged not to interfere with the boost process (e.g. not logging into the account). Violation of this condition releases the Company from any obligation to return the funds.
Account Promotion Services:
10.1 The Company may provide services to increase in-game indicators (likes, time in the game, comments, etc.).
10.2 The Company does not guarantee that such measures will affect in-game ratings, reputation or other hidden indicators.
Disclaimer of warranties and limitation of liability
11.1 The Company, the Contractor and any of their affiliates shall not be liable for any indirect, incidental, consequential, indirect, punitive or other damages, lost profits, loss of data, business interruption or other adverse consequences resulting from the use or inability to use the Services.
11.2 The maximum aggregate liability of the Company to the Client is in any case limited to the amount of funds credited to the internal balance of the Client's Account.
Clear division of roles
12.1 The Company acts as an intermediary and information platform facilitating the interaction between the Client and the Provider, without directly participating in the performance of the Provider's services or the disposal of in-game values.
12.2 The Customer is solely responsible for complying with the rules of the Game Platforms, providing correct data and accesses, and for assessing whether the Services meet their needs.
12.3 The Contractor shall be liable only within the limits of his authority and in accordance with the terms and conditions communicated by the Company to the Client.
Final provisions
Entry into force and duration:
13.1 The Agreement shall become effective from the date of its posting on the Website and shall remain in force indefinitely until modified or terminated by the Company.
13.2 The Company has the right to unilaterally amend the Agreement by posting the updated text on the Website. Continued use of the Services after the changes are made means the Client's consent to the updated version.
13.3 In case of disagreement with the changes, the Customer is obliged to immediately stop using the Services.
13.4 The invalidity of a particular provision of the Agreement shall not invalidate the Agreement as a whole. Other provisions shall remain in force.
13.5 All claims and disputes arising from this Agreement shall be subject to consideration in the manner prescribed by the current legislation of the Russian Federation. The Client undertakes to send a claim to the Company in writing to the contacts indicated on the Website. In case of unsatisfactory response or lack thereof, the Client has the right to appeal to the court at the location of the Company.
13.6 Applicable law - the legislation of the Russian Federation. All unresolved issues shall be resolved in accordance with the legislation of the Russian Federation.
13.7 The Company shall not be liable for non-fulfillment or delay in fulfillment of its obligations under this Agreement caused by force majeure, including but not limited to: natural disasters, acts of war, acts of terrorism, cyber-attacks, strikes, failures in the infrastructure of Internet providers, mass failures in the operation of gaming platforms, actions of government agencies or other circumstances beyond the reasonable control of the Company.
