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User Agreement

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PUBLIC OFFER (USER AGREEMENT)
for the provision of services and the right to use the software

Revision: 10.04.2026 Version: v1.5.

 


1. General provisions and definitions

1.1 This document is an official public offer (public offer) in accordance with Article 437 of the Civil Code of the Russian Federation, addressed to individuals and legal entities (hereinafter referred to as the «Client»), to conclude a contract for the provision of services and the right to use the software with FastGG, hereinafter referred to as the «Company».

1.2 Acceptance of this offer (acceptance of all conditions without exceptions) shall be recognized as any actions of the Client expressing consent to conclude the agreement, including:

order placement and payment;
registration on the Company's website;
use of the functionality of the website https://fastgg.pro or related services (including Discord-bots and the Company's web panel).

The contract for a particular order shall be considered concluded from the moment the Customer pays for the order on the Website. When placing an order the following shall be recorded: order ID, selected tariff/service, version of the offer and Appendix No. 1, which the Customer has read and agreed to.

From the moment of acceptance, a contract is concluded between the Client and the Company on the terms and conditions of this offer.

1.3 Definitions:

«Services» means the Company's suite of online services for maintaining game profiles and providing related features, including customized game support, publishing custom commendations and comments, and access to software to initiate the launch of compatible games on Customer's behalf and profile.
«Game Support Service (hereinafter referred to as "Boost")» - service of the Contractor's participation in the Client's game sessions and/or individual game support (including joint sessions/consultations/performance of game actions as agreed). The term «Boost» is used on the Website as a marketing designation of the specified type of support.
«Commendations». - publication of praise messages regarding the Client's profile within the ordered volume; the messages are posted from the accounts of attracted users/Executors.
«Comments» - publishing text comments on the Client's profile/related pages within the ordered volume; comments are posted from the accounts of engaged users/Executors.
«BoostHour (software/bot)». - the Company's software module (including web panel and Discord-bot), which provides the Client with a technical possibility to initiate the launch of compatible games to display profile activity and time accounting.
«Web Panel» - the Client's personal account on the Site or a related web resource of the Company, used for activating keys, managing services, contacting support and submitting tickets.
«Activation Key» means a unique code for access to certain services/software under the terms and conditions of this offer and Appendices No. 1.
«Refill» - making up for missing units of a divisible service within the warranty window, subject to specified conditions.
«Contractor» - a third party providing services to the Client on behalf of the Company.
«Site» means the Company's internet resource at https://fastgg.pro
«Customer Account» means a personal account on the Site and/or web panel used for orders, payment, key activation and receiving services.

1.4 Terms not defined in this offer shall be interpreted in accordance with the laws of the Russian Federation.

1.5 The Company has the right to amend the offer unilaterally by publishing the updated text on the Website. The new edition comes into effect from the moment of publication and applies to new contracts.

1.6 The Company versions this offer and Appendix No. 1 (date/version/identifier). When placing an order, the version of the documents, with which the Customer has familiarized and agreed, is fixed. The new version is applied to new orders; to already paid orders - upon notification of the Customer and only if the changes do not worsen the Customer's situation.

1.7 The Client confirms that he/she is 18 years of age or has the consent of a legal representative and acts on his/her own behalf and in his/her own interests. The Securities Broker is not obliged to verify the Client's age, but has the right to request confirmation. In case of detection of the fact of conclusion of a contract by a person under 18 years of age without the consent of a legal representative, the Company has the right to cancel the order and block the Client's account.

1.8 The Client's actions on the Website, in the web panel and in Discord (placing an order, checking the consent box, entering commands/keys, confirmation in the personal account, activation of the key) are recognized as acceptance of the offer and use of a simple electronic signature. The Company's electronic logs (including date/time, IP/UA, user ID, document versions) are proper evidence of the above actions.

1.8.1 For certain categories of services, the Company has the right to request additional confirmation of the Client's consent to specific terms and conditions (including, but not limited to: consent to participate in the technology ecosystem, to transfer account login data, to engage third party contractors). Such confirmations are requested via a separate checkbox, an interactive element in the web panel or a Discord command and are recorded in the Company's logs. Additional confirmations have equal evidentiary value with the acceptance of the offer.

1.9. Appendix No. 1. Appendix №1 «Terms of provision and use of the Company's services» is an integral part of this offer and regulates special terms of provision of all services and use of software. In case of contradiction between the general provisions of the offer and special conditions of Appendix #1, the provisions of Appendix #1 shall prevail.

1.10. By making an acceptance, the Client confirms that he/she has fully read the text of the offer and accepts its terms and conditions without reservations.

 


2. Subject of the contract

2.1 The Company undertakes to provide the Client with services and/or grant the right to use the software (license) specified on the Website, and the Client undertakes to pay for them in accordance with the established procedure. The present contract is a mixed contract (Article 421 of the Civil Code of the Russian Federation) and includes elements of a contract of compensation for services and a license agreement for a computer program (Clause 5 of Article 1286 of the Civil Code of the Russian Federation).

2.2 The name, quantity, price and terms of services are determined at the moment of placing an order by the Customer on the Website.

2.3 The Company has the right to engage third parties (Contractors), remaining responsible to the Client for their actions as for its own.

 


3. Rights and obligations of the parties

3.1 Client's Responsibilities:

provide accurate data when placing orders and making payments;
comply with the rules of use of the Site and game platforms;
not to use the services for purposes contrary to the rules of the games and platforms;
report problems related to order fulfillment in a timely manner;
read the description of the service yourself before payment.
The Client undertakes not to perform actions that prevent or hinder the provision of services by the Company, including, but not limited to: independent actions in the game account, leading to a decrease in game rating (MMR, ELO, etc.), reputation or other indicators that are the subject of this agreement.

If the Client violates the provisions of this paragraph, the Company has the right to unilaterally suspend or terminate the execution of the order with withholding the cost of the actually rendered part of the services, activated / issued keys, reserved game slots and actually incurred expenses. The balance, if any, shall be refunded in accordance with cl. 5.2 of this Offer.

3.1.1 During the period of services rendering the Client undertakes not to interfere in their execution: not to log in to the game/platform account, not to change the password/security/2FA settings, not to change the region/privacy/profile link, not to launch the game in parallel with the support («boost»), unless otherwise expressly agreed with the Company.

3.1.2 If necessary, the Client shall provide correct accesses, 2FA one-time codes and other information required for the provision of services, as well as provide stable login capability for the Contractor (for formats where required) and software/bot access (for BoostHour).

3.1.3 The Client may not order the publication of content containing illegal materials, hatred/discrimination, spam, insults, etc. The Company has the right to replace such content with neutral text without changing the volume or to refuse to provide the service with recalculation.

 


3.2 The rights and obligations of the Company:

provide services within a reasonable time and to the extent specified in the order;
change the range, cost and timing of services with notice on the Site;
terminate the provision of services in case of violation of the terms and conditions by the Customer;
not be liable for the actions of the gaming platforms, including account blocking or other sanctions.

3.2.1 The Company has the right to suspend the provision of services and / or postpone the deadlines in case of intervention of the Client, in case of changes in access / account parameters, as well as in case of actions / failures / restrictions on the part of platforms (including Steam / CS2 / Valorant / Discord). The performed volume in such cases is considered to be rendered.

3.2.2 The Company has the right to request confirmation of the Client's payment/identity in accordance with the procedure set forth in clause. 2.10 Appendices No. 1, and suspend the execution of the order until the requested data is provided.

3.2.3 The Company has the right to keep and store logs/screenshots/records confirming the fact and scope of rendering services within the period of time set forth in Appendix No. 1.

 


4. Cost and settlement procedure

4.1 The cost of services is indicated on the Company's Website.

4.2 Payment is made in non-cash form through the payment methods specified on the Website.

4.3 The moment of payment for services by the Customer shall be considered the moment of acceptance of this offer in respect of a particular order.

4.4 After payment, the Customer receives the balance or service or license as described on the Site.

4.5 The cost of services is indicated in the currency defined on the Website. All settlements are made in the currency of payment. Exchange rate differences and commissions of payment systems are not compensated by the Company.

 


5. Returns

5.1 Mode A - impossibility of performance due to the Company's fault. If the Company is unable to provide the service due to reasons depending solely on it (absence of the Contractor beyond the fallback terms established by the Appendix No. 1, confirmed failure on the Company's side, etc.), the Client shall be refunded the full cost of the unprovided part of the service. The refund period is 10 (ten) calendar days from the moment the Company confirms the reason for the refund. The refund is made in the same way and to the same details from which the payment was made.

5.2 Mode B - voluntary refusal of the Client (Article 782 of the Civil Code of the Russian Federation). The Client has the right to cancel the service at any time before the completion of its provision by notifying the Company through support channels (ticket system in the web panel or e-mail). The Client shall be refunded the cost of the service less:
(a) the cost of the part actually rendered (for divisible services, pro-rata according to the formula in Appendix No. 1);
(b) documented expenses of the Company directly related to the fulfillment of this order.
Application review period - up to 10 (ten) business days from the moment of receiving full information from the Customer. Transfer term - up to 10 (ten) calendar days from the moment of making a decision on the refund. Refund - to the same details from which the payment was made; in case of impossibility (account closure, card expiration, etc.) - to alternative details of the Customer; the terms of transfer are calculated from the moment of receipt of alternative details.

5.3 Mode C - keys and digital access. For services provided by issuing an activation key (BoostHour, Praise and other key-based products), the Company's obligation to provide the right of use (license) is considered fulfilled from the moment the key is delivered to the Customer's e-mail address and/or displayed in the web panel (confirmed by logs). No refunds are made after the key is delivered. This condition is conditioned by the specificity of digital content: the key is a unique code, the reproduction of which cannot be controlled after delivery. In case of confirmed inoperability of the key due to the Company's fault - replacement of the key or pro-rata compensation for the unused period according to the rules of Appendix #1.

5.4 Mode D - Client intervention, no-show, fraud.

In case of the Customer's intervention (clauses 3.1, 3.1.1) and failure to provide access/data in due time (clause 3.1.2): the performed scope is recognized as rendered; the value of the rendered part, activated/issued keys, reserved game slots and actually incurred expenses is withheld; the balance, if any, is returned in accordance with cl. 5.2.

In case of confirmed fraud (clause 9.6) or unjustified charterback: no refund will be made; access/keys will be suspended until full settlement.

5.5 The request for a refund shall be sent through the ticket system in the web panel or to the Company's support address (support@fastgg.pro) not later than 14 (fourteen) calendar days from the date of payment for the order or from the date of assignment of the status «Fulfilled» (whichever is later). Applications submitted after the specified deadline shall be considered at the discretion of the Company. This term applies to requests for voluntary refusal (clause 5.2), refill and recalculation of quantity discrepancies (clause 5.1, Appendix #1). Client's claims related to deficiencies of the service, unreliable information or violation of terms of service provision shall be submitted and satisfied within the terms established by the current legislation of the Russian Federation.

5.6 The application for refund must contain: order number, date of payment, reason for refund, supporting materials (if any). Incomplete applications are returned for revision; the review period is suspended until complete data is received.

5.7 In case of any return, the Company withholds the actually incurred expenses directly related to the fulfillment of the order. Typical expenses include: remuneration of the involved Executors for the actually performed volume, commissions of payment systems, costs of preparation and customization of the order.

 


6. Privacy and personal data

6.1 The Company processes the Client's personal data in accordance with the Federal Law No. 152-FZ «On Personal Data» and its own Privacy Policy posted on the Website.

6.2 Purposes of data processing. The Company processes the Client's personal data for the following purposes:
a) Execution of the contract concluded with the Customer, including processing orders, providing access to the Services and providing technical support.
b) Sending of service (transactional) notifications related to execution of Customer's orders (e.g. payment confirmation, order status, key delivery).
c) Conducting internal analysis and statistical studies based on anonymized data to improve the quality of the Site and Services.
d) Sending information and marketing materials (including notifications about new services, promotions and special offers) to the Client's e-mail and/or Discord messenger.

6.3 Consent to processing and receipt of mailings. By accepting this offer, the Customer gives his consent to the processing of his personal data for the purposes specified in clauses 6.2 (a), (b), (c). Consent to receive marketing materials specified in clause 6.2 (d) is provided by the Customer by ticking the appropriate checkbox during registration or order placement and is not a prerequisite for the conclusion of the contract.

6.4 Withdrawal of consent. The Client has the right to withdraw his consent to receive marketing materials at any time by clicking on a special link in the letter or by sending a corresponding notice to the Company's e-mail address specified in the details.

6.5 The Parties shall take measures to protect information from unauthorized access.

6.6 Data categories: contact data (email, Discord ID), information about game profiles/links, technical logs of service performance (date/time, IP/UA, service events), login data (login and 2FA one-time codes in case of service formats where it is required), other information necessary for contract execution.

6.7 The Client is notified of possible cross-border data transfer when using hosting/services located outside the Russian Federation (including Discord and cloud infrastructure), solely for the purpose of fulfillment of the agreement and ensuring the services' operability.

 


7. Terms of service

7.1 All services are provided «as is». The Company does not guarantee the achievement of a certain result (including changes in hidden/internal indicators of platforms, such as Trust Factor, etc.).

7.2 The purchase of services does not transfer ownership of in-game items to the Customer.

7.3 The Company strives to provide services taking into account the current rules of the respective platforms. Disruptions, updates, limitations and changes in moderation policies by the platforms and their infrastructure are not in themselves a disadvantage of the service.

7.4 The start date for the provision of services is indicative and depends, among other things, on the order queue, platform availability, technical works and other factors.

7.5. game support service ("boost"). The format (joint game/performance of game actions by agreement/consultation) is specified in the order and/or Appendix No. 1. The Customer undertakes not to interfere in the process (clause 3.1.1). Confirmation of the scope and fact of rendering are profile data/logs/screenshots/report. Platform limits/updates/restrictions may extend the terms and are not a disadvantage of the service. Additional terms and conditions - in Appendix #1.

7.6 Commendations and Comments. The unit of the service is a published message/comment on the Client's profile/page. Publication is carried out from the accounts of real users/Executors. There may be a technological error due to platform restrictions/moderation; the shortfall is compensated according to the refill rules set out in Appendix #1. Content requirements - Appendix #1.

7.7 BoostHour (software/bot). In accordance with paragraph 5 of Article 1286 of the Civil Code of the Russian Federation, the Customer receives a simple (non-exclusive), limited, revocable, non-transferable license to use the Software/Bot to initiate the launch of compatible games on behalf of his/her profile for the purpose of activity display and time tracking. Initiation of Software use (activation of the key in the web panel) constitutes Customer's agreement to the terms of the license. Interruptions due to updates/changes on the platform side are allowed; compensation/renewal - according to the logs and rules of Appendix #1. Unauthorized automation, circumvention of platform restrictions, transfer of access to third parties are prohibited.

7.8 Acceptance of the result. The service is considered to be rendered after assigning the status «Fulfilled» and posting a report (logs/screenshots/progress indicator in the web panel/LC/Discord). In the absence of motivated objections from the Client within 48 hours, the result is deemed accepted. The presumption of acceptance applies to the externally detectable scope, quantity and status of the result and does not deprive the Customer of the right to report hidden defects within the time limits established by the legislation of the Russian Federation. Special rules of acceptance may be set out in Appendix No. 1.

7.9 In case of discontinuation, significant change of API or functionality of the platform (Steam, Discord, etc.), making it impossible to provide services, the Company has the right to stop providing services with notice to the Client. Compensation is determined pro-rata for the remaining unused period (for BoostHour - by logs), less the actual costs incurred.

 


8. Force majeure

8.1 The Parties shall be exempt from liability in case of force majeure, including but not limited to: natural disasters, military actions, Internet infrastructure failures, acts of governmental authorities, etc. The Parties shall be exempt from liability in case of force majeure.

8.2 The party experiencing force majeure shall notify the other party within 30 days.

8.3 If the circumstances persist for more than 60 days, each party is entitled to terminate the contract without additional sanctions.

 


9. Liability of the parties

9.1 The Company shall not be liable for consequential damages, loss of profit, loss of data and other consequences not directly related to the provision of services.

9.2 The maximum liability of the Company for one order is limited to the amount paid by the Client for the respective service, unless other scope of liability is established by imperative norms of the legislation of the Russian Federation.

9.3 The Client is responsible for the accuracy of the provided data and compliance with the rules of the gaming platforms.

9.4 The aggregate liability of the Company to one Client for all claims within 12 (twelve) months may not exceed the total amount of payments of this Client for this period, unless otherwise provided by imperative norms of the legislation of the Russian Federation.

9.5 The Client understands and accepts that the rules of game platforms (including Steam, Valve, Riot Games, etc.) may change, and platforms may, at their sole discretion, qualify certain actions as a violation of their rules and apply sanctions to accounts (including limitation of functionality, temporary or permanent blocking). The Company does not control the moderation policy of the platforms and cannot guarantee the absence of such consequences. By paying for the order, the Client confirms that he is aware of these risks, acts at his own risk and in his own interests and will not make any claims to the Company in connection with the actions of the platforms in relation to his account.

9.6 In case of detection of fraudulent actions of the Client (provision of knowingly false data, use of other people's payment means, abuse of refunds, purposeful creation of conditions for unjustified claims) the Company has the right: (a) refuse service without refund; (b) block the Client's account; (c) withhold the cost of actually incurred expenses and losses.

 


10. Final provisions

10.1 This offer comes into effect from the date of its publication on the Site and shall remain in force indefinitely until revoked by the Company.

10.2 The Company has the right to amend the text of the offer by publishing a new edition on the Website. The order of application of new editions is determined by clauses. 1.5-1.6 of this offer.

10.3 Pre-trial procedure. The Company sends a written claim to the Client's contact e-mail before going to court. For disputes with legal entities and individual entrepreneurs the claim procedure is mandatory for both parties. It is recommended that the Customer-consumer send a claim via the ticket system in the web panel or to work@fastgg.pro before going to court; this recommendation does not limit the consumer's right to judicial protection. The claim must contain: order number, essence of the claim, amount (if applicable), supporting materials. The term of consideration - 10 (ten) working days from the date of receipt of a complete claim.

10.4 Disputes not settled in the claim procedure are subject to consideration in court. For claims of the Company to the Client, as well as for disputes with legal entities and individual entrepreneurs - at the location of the Company. The jurisdiction of claims of the Customer-Consumer shall be determined in accordance with the applicable laws of the Russian Federation.

10.5 Applicable Law - legislation of the Russian Federation.

10.6 The invalidity of individual provisions shall not invalidate the entire contract.

10.7 For the purposes of notifications and approvals, the use of electronic means of communication (mail, web panel, Discord/LC) is permitted, unless otherwise expressly required by law.

 


11. Company requisites

Operation mode: daily, 10:00-22:00 (MSK); support - 24/7 via ticket system

E-mail: work@fastgg.pro

Phone: +7 995 593-22-38

Website: https://fastgg.pro

Do you need help?
We're here to help - email us!
"Counter-Strike 2" and "Dota 2" are registered trademarks owned by Valve Corporation. "Valorant" is a registered trademark owned by Riot Games. Our company (or "We", based on the context) has no official relationship with, and is not affiliated, associated or endorsed by, Valve Corporation or Riot Games. All rights to trademarks belong to their rightful owners.

© FastGG

Steam Comments Rollup Instructions

Welcome! Please follow the simple steps to place an order for comment baiting in Steam.

Step 1: Go to the FastGG Control Panel

Going into control panel(clickable text) and register or login (if you have previously created an account).

Step 2: Go to the comment scoring section

Comments section in the control panel

Step 3: Activate the order key
  1. After payment in front of you will be a receipt with the product and instructions (also it is duplicated to the mail specified at payment), leaf down to the bottom to the section "Your(s) license(s) key(s):" and copy the necessary key.
  2. Activate the key in the "Key Activation" field"

Activating the key in the control panel

Step 4: Launch the order
  1. If you have purchased "Normal Comments", then under the "normal" tab you fill in the profile link and specify the comments (or use the generate button) and run them. In regular comments there is no choice of number or time of posting.
  2. If you have "Premium Comments", then similarly in the "Premium" clade you specify the link, can select the quantity, specify the delay minimum and maximum and also insert or generate comments.

Generating AI comments

Step 5: Order fulfillment

You click the "Start Shipment" button and if there are no errors, the order will start and appear below in the "Shipment History" field.

Launching premium comments

CS2 / Valorant Boost Instructions

Welcome! Please follow the simple steps to place an order for a Boost in CS2 or Valorant.

Step 1: Upgrade to a Discord server

Go to our official Discord server

Step 2: Create a request in the support channel

Find a channel on the server called "#Support-ru or support-en".

Step 3: Filling in the data and waiting for processing

In this channel, open a request (ticket) to add an order by selecting the "Boost Rank/Valorant" section.
In the created application form, fill in all necessary data that is requested for ordering (e.g. order no., etc...).
We will quickly process your request and add your order! 😉

Watch Boost Instructions

Welcome! Please follow the simple steps to activate your key and start Steam cashback

Step 1: Receive a check

After successful payment, you will receive an electronic check to the email address you provided.
The check will contain:

  • A unique activation key for your order.
  • A copy of these instructions for your convenience.
  • Direct link to our official Discord server in case you need support
Step 2: Activating the key

Go to the panel to control the clock boost and activate the key.
1) Going to the website - https://panel.fastgg.pro/ and register (click "sign in via Google or "Register").
2) Select the "Boost Hours" section (or from the link - https://panel.fastgg.pro/dashboard/hourboost) and in the "Activate key" field insert the key contained in the order receipt.



3) Click the "Add Account" button and enter your Stim Login and Password.
4) Now click on the "customize" button, inside you can enter the status (if the tariff allows) and be sure to add games to run (you can enter the names or id of the games).
5) All, click "save" and you can turn on the nakrutka button "Start", further intuitivino site will prompt when you need to enter the code to enter (from mail or on your phone), or will give an error, if there is one.

Step 3: Problems and questions

If you have any problems or questions, we recommend that you pay attention:
1. FAQ section with answers to questions - https://panel.fastgg.pro/dashboard/faq
2. Support/Ticketing system for dialog with support - https://panel.fastgg.pro/dashboard/tickets

Instructions for Liking 

Welcome! Please follow the simple steps to place an order for likes in CS2.

Step 1: Go to the FastGG Control Panel

Going into control panel(clickable text) and register or login (if you have previously created an account).

Step 2: Go to the likes section

likes section

Step 3: Activate the order key
  1. After payment in front of you will be a receipt with the product and instructions (also it is duplicated to the mail specified at payment), leaf down to the bottom to the section "Your(s) license(s) key(s):" and copy the necessary key.
  2. Activate the key in the "Key Activation" field"

Step 4: Connect to the server and start the likes

Below you have the section "Server commands"From there you can copy the address of connection to the server (paste into the console) and commands to start likes (paste or write manually in the game chat).

commands to connect and run likes

 

There's only one reason CANNOT to be on the server in the game when the likes are credited

Copy the command from the instructions or write it manually, the command is inserted into the game chat, not the console!

If you are failing, then at some point, you are doing it wrong.
Over 2 million likes have already been spent on the likes server and that's about 45000+ users, each of them connected using the same instructions.

In the FASTGG control panel, open the tickets section and write your appeal, attaching all the necessary information