This User Agreement establishes the terms and conditions and procedure of service provision between an individual, hereinafter referred to as "Client", and FastGG service. Placement of an order on the website implies the Client's consent to the terms and conditions of this Agreement, which, in accordance with paragraph 2 of Article 437 of the Civil Code of the Russian Federation (CC RF), means acceptance of the offer. As a result of the acceptance, the individual becomes a Client-Orderer (in accordance with paragraph 3 of Article 438 of the Civil Code of the Russian Federation), and both parties are considered parties to this Agreement.
1.1 FastGG (also referred to as "we", "our" or "us") is a private enterprise established and registered under the laws of the Russian Federation.
1.2 FastGG Services - services provided by the FastGG service, including but not limited to: providing and maintaining the website, organizing payments and refunds, customer support, providing communication between Clients and Providers, providing information and assistance in organizing game account boosts, selling game accounts, as well as offering other related gaming services. FastGG acts as an intermediary between Clients and Executors, providing the possibility of cooperation and interaction between the parties in order to provide services.
1.3 Client - an individual or a legal entity that uses FastGG services
1.4 A game account is a user account in a computer game or program, including a unique name (login) and password required to log in and use the game or program, as well as stored data on achievements, level, skills and other characteristics of the user.
1.5 Contractor - an individual or legal entity cooperating with the FastGG website Administration, performing tasks to fulfill the services paid for by the Client.
1.6 In the User Agreement may be used terms not defined in paragraph 1. of this Offer. In these cases, the interpretation of terms shall be made in accordance with the text and meaning of this Agreement. If a term does not have an unambiguous interpretation in the text of the User Agreement, you should be guided, firstly, by the interpretation of terms used on the FastGG website, including in legal documents posted on the website; secondly, by the legislation of the Russian Federation and business practices in the relevant area of activity.
2.1 FastGG endeavors to provide high quality services, but cannot guarantee that all services will be provided without defects, errors or failures. In case of problems, the Customer has the right to contact FastGG's support service to resolve the situation. FastGG undertakes to consider all requests and complaints from Customers and to take the necessary steps to remedy the problems within a reasonable time. All services are provided "as is" without express or implied warranties, however, our company makes every effort to provide quality services to our customers.
2.2.1 The Customer forfeits the right to a refund as soon as the obligation to provide the paid service has been initiated, is in progress or has been accepted for work.
2.2.2 If the Provider fails to provide the service and FastGG is unable to find a replacement within 14 days of the Client's official request, the funds may be returned to the site balance minus the fee.
2.2.3 If a refund is requested prior to the start of services and later than 24 hours from the date of payment, the funds may be refunded to the internal balance of the account on the website.
2.2.4 Refunds to external wallets or bank accounts are possible only in case of FastGG's breach of obligations resulting in the impossibility to fulfill the paid order. The refund is made to the internal balance of the site or to a bank card upon written request of the Customer through the Support Service.
2.2.5 The refund fee is 15% of the total order value.
2.2.6 The Customer is obliged to immediately contact the technical support of the website in case of any problems related to the provision of the service.
2.2.7 The Customer is obliged to provide accurate and reliable data when paying for the service. In case of providing incorrect data, the site is not responsible for possible delays or problems with refunds or service provision.
2.2.8 Refunds to the bank card shall be made within 20 business days of receipt and approval of the request.
2.2.9. Information on the cost and payment for digital services is specified on the FastGG website and is subject to change without prior notice to the Client. Commissions of payment systems are not included in the cost of services and shall be borne by the Customer.
2.2.10. FastGG is not responsible for additional expenses of the Customer related to the order placement, and for delays or refusals to make payments caused by technical failures of payment systems, banks or other organizations.
2.2.11. In case the Client refuses to pay for the services, the company reserves the right to restrict the client access to the services on the website until the debt is paid in full.
2.2.12. Payment for services is made on the FastGG website by selecting a convenient payment method from those available on the website.
2.2.13. In case of conflict situations regarding payment for services, the Customer undertakes to timely contact the site support service to resolve disputes.
2.2.14. FastGG reserves the right to change the price of the order if additional information is discovered during the fulfillment process that affects the complexity or timing of the realization. FastGG undertakes to inform the Customer of such changes and to obtain the Customer's consent before continuing to provide the service.
2.2.15. The Client undertakes to apply for the service within 7 days from the date of payment for the order. In case the Customer has not applied for the service within the specified period, the company reserves the right to return the funds to the internal balance of the site or cancel them in case of impossibility of return.
2.2.16. Customers who do not provide the necessary data or capabilities to perform the paid service are subject to the refund policy described in clause 2.2.15.
2.2.17. The Customer agrees that the transferred account for the performance of services can be used by the Administration of the site for sending comments on the Steam platform, joining Steam communities and other actions that do not lead to the blocking of the game account.
2.2.18. The Client agrees that FastGG is not responsible for the quality of the Contractor's work and possible shortcomings in the provision of digital services. In case of any problems, the Client undertakes to immediately contact the technical support of the website.
2.3 Ban Policy (Faceit, Valorant, EA, Valve)
2.3.1 FastGG provides account boosting services for games on Steam, Faceit, Valorant, EA, Apex Legends. However, it should be noted that the absence of possible bans on the part of these platforms cannot be guaranteed.
2.3.2 FastGG takes all available measures to ensure the security of our Clients' accounts, including the use of best security practices such as Virtual Private Network (VPN), MAC address changes, motherboard ID variation, and other components. Despite FastGG's efforts, it is important to recognize that the use of account booster services remains an activity that carries certain risks for our Customers.
2.3.3 Clients undertake not to take any actions that may be contrary to the rules and policies of the gaming platforms and not to violate the terms of use of the services provided by FastGG. Clients also undertake to cooperate with FastGG in the event that the platform blocks or bans the Client's account, providing all necessary information to resolve the situation.
3.1 Rights and obligations of Clients
3.1 The Customer has the right to receive consultations from the representative of the Site, as well as limited support within the framework of rendering the paid Service.
3.1.2 The Customer undertakes to provide all necessary information for the execution of the Service by the site employee.
3.1.3 The Client undertakes to provide accurate and true information when paying for the Service. In case of providing incorrect data, the Site is not responsible for possible delays or problems with refunds or provision of the Service.
3.1.4 The Customer has the right to request to change the order type with a full recalculation of the final rating/title or otherwise, if the order has not been started.
3.1.5 The Customer undertakes to immediately notify the Website Administration of any claims to the Service, without taking any actions (including leaving negative feedback before the decision on the problem), aimed at independent elimination of deficiencies.
3.1.6 The Customer undertakes to familiarize himself with the description of the Service, its characteristics and terms of sale before purchasing (acquiring) the Service.
3.1.7 The Customer undertakes to familiarize himself with the security measures for the use of the Services before making a purchase on the web page and to strictly comply with the actions aimed at ensuring security.
3.1.9 The Customer may not use the Service for illegal or fraudulent purposes.
3.1.10 The Customer undertakes not to hinder the performance of the ordered service either by action or inaction
3.2 Rights and obligations of the Contractors
3.2.1 The Contractor undertakes to ensure high quality of the services provided and guarantee their compliance with the description on the website.
3.2.2 The Contractor has the right to refuse to fulfill an order if it does not comply with the terms of service provided on the website or may result in a violation of the law.
3.2.3 The Executor has the right to request additional information from the client necessary for the fulfillment of the order.
3.2.4 The Contractor undertakes to use only lawful means of performing the services.
3.2.5 The Contractor undertakes to fulfill the order within the terms agreed with the client, as well as to warn the client about possible delays.
3.2.6 The Contractor undertakes to provide the client with a report on the performance of the service, including all details and results of the work.
3.2.7 The Contractor has no right to use the client's personal information obtained in the process of rendering services without the client's consent.
3.2.8 The Contractor undertakes to keep confidentiality of the client's data obtained in the process of rendering services and not to transfer them to third parties without the client's consent.
3.2.9 The Executor has the right to refuse to fulfill the order or suspend the fulfillment of the order if the client violates the terms of the agreement or the rules of the game platform.
3.2.10. The Contractor undertakes to provide the client with consultations on the provided service and solution of arising issues.
3.2.11. If the contractor offers his services outside the scope of work with FastGG, the client is obliged to immediately notify our support team. In case of such notification, we will pay the client a monetary compensation as a reward for reporting a violation of the terms of cooperation. However, if the client makes a transaction with an executor outside the FastGG service, we are not responsible for the consequences of this action and do not guarantee the continuation of the cooperation between the client and FastGG.
3.2.12. An order on the Faceit platform is considered completed with a difference of +-15 elo
3.2.13. Rating ordering in CS2 is considered completed, when the rating difference is +-100
3.3 Rights and obligations of FastGG
3.3.1 FastGG undertakes to ensure stable operation of the website and services, as well as compliance with security requirements within the framework of the services.
3.3.2 FastGG has the right to refuse to provide services if the client does not provide the necessary information or violates the rules of using the site.
3.3.3 FastGG undertakes to provide customers with support for all service-related issues that arise, within its capabilities.
3.3.4 FastGG has the right to change prices for services, as well as to change the terms and conditions and rules of service provision unilaterally, with prior notice to customers.
3.3.5 FastGG undertakes to provide customers, upon request, with information on the fulfillment of the order, on the stage of fulfillment, as well as on possible changes in the process of service provision.
3.3.6 FastGG has the right to block the client's account in case of violation of the rules of use of the site or provision of services, as well as to delete the order in case of violation of the conditions of its fulfillment.
3.3.7 FastGG is obliged to provide, upon request, information about the possibility of refund and the refund procedure in case of non-performance of the service, as well as in case of cancellation of the order prior to its commencement.
3.3.8 FastGG has the right to suspend the website and services in case of technical problems or unforeseen circumstances, as well as to change the schedule of the website and services due to weekends and holidays.
4.1 The Client is obliged to submit complaints in writing via a special form on the website or to the e-mail of the Website Administration. ([email protected])
4.1 The Website Administration undertakes to acknowledge receipt of the Client's complaint within 3 business days of its receipt.
4.1 If necessary, the Website Administration may request from the Client additional information confirming the facts stated in the complaint within 7 working days from the moment of its receipt.
4.1 The Website Administration undertakes to consider the complaint and make a decision within 30 calendar days from the date of its receipt.
4.1 The decision of the Website Administration on the complaint is sent to the Client in writing to the e-mail specified when submitting the complaint.
4.1 If necessary, the Site Administration may hold a meeting with the Client to resolve the problem.
4.1 The Client agrees to accept the decision of the Website Administration on the complaint as final and undertakes not to take additional actions aimed at resolving the dispute in connection with this complaint.
5. Relations with third parties
5.1 FastGG is an independent entity not affiliated with Valve, Riot Games, EA or any other gaming company and specializes in providing account boosting services for online games.
5.2 FastGG does not claim ownership rights or intellectual property of, or have any connection with, the game companies.
5.3 All copyrights and trademarks are the property of their respective owners.
5.4 Customer acknowledges that FastGG has no affiliation with the Game Companies and does not claim ownership of the intellectual property rights of the Game Companies or any other parties.
5.5 The Client agrees to use FastGG services in accordance with the laws and regulations established by the gaming companies and not to participate in any actions that may lead to a violation of these regulations.
5.6 All images used on the FastGG website are the property of their respective owners and are used for illustrative purposes only.
5.7 FastGG does not claim ownership of, nor is it affiliated with, the intellectual property rights of game companies.
6. Terms and conditions of boost services in online games CS2, Apex Legends, Valorant, Dota 2
6.1.1 The boost can be in the form of a direct boost or a lobby boost. A direct boost is a service in which the performer independently logs into the client's account and raises the rank/rating through a series of victories. Lobby Boost means that the client plays in a group with the performer, and a series of victories allows to increase the rating or rank.
6.1.2 Boost is carried out on days and hours agreed between the executor and the client after the order is placed
6.1.3 During the boost the client is obliged to refrain from actions such as AFK, deliberate defeatism and other actions that prevent the fulfillment of the order. In addition, the customer is obliged not to log in to the game account during the direct boost, thereby preventing actions that may prevent the proper fulfillment of the order. Otherwise, the order may be immediately terminated without refund.
6.1.4 When boosting in the lobby, the client undertakes to play at least 4 days a week and at least 20 games a week. Otherwise, the boost can be forced to "direct" or a refund to the balance of the site.
6.1.5 The Client undertakes to notify the Executor in due time about the periods when the game account will be unavailable for rendering services. The notification shall be provided at least 24 (twenty-four) hours before the beginning of such period
Account unavailability time, when the Contractor is unable to perform work due to lack of access to the account, may not exceed twenty-four (24) hours in one week.
6.1.6 The Customer has the right to initiate a one-time transfer of joint games (lobby boost) for a period not exceeding 72 (seventy-two) hours.
6.1.7 Boosting in the lobby is allowed only in cases when the Executor has an account with a suitable rating/title to fulfill the order. If a suitable account is not available, the order may be suspended until it becomes available. The Contractor undertakes to make every effort to ensure a suitable account and timely completion of the order.
6.1.8 The Client and the Executor undertake to maintain polite behavior and communication with each other. Violation of this obligation may result in the application of administrative measures taken by the platform administration at its discretion
6.1.9 For information exchange between the Client and the Executor the order chat in the personal cabinet / discord channel is used. Other attempts of communication, not agreed with the administration, may lead to the order cancellation without refunding the funds
6.1.10 CS2 account boost in 5x5 and 2x2 modes is possible only if the trust factor (trust level) is "positive". If the trust level of the account is lowered, the funds paid for the order will be returned to the customer's balance, and the order will be closed.
What is considered a "reduced level of confidence"?
- It takes 10+ minutes each to find a game
- Regular games against "cheaters"
7. Terms and conditions of services Scroll likes, Boost hours, Scroll comments
7.1.1 Lyrics Scoring - The service offers to increase the number of positive in-game recommendations in the game cs2
7.1.2 FastGG undertakes to charge paid recommendations in an amount not differing downwards by more than 10% from the number described in the order.
7.1.3 The Administration does not guarantee the change of "Trust Level" for the ordered volume of likes, as the rating system is hidden.
7.2 Spoofing of hours - The service includes connection of the Client's game account to the specialized software, working on the servers of the Administration, the results of which, consist in fascination of the value of steam statistics of game hours of a particular account
7.2.1 Hourly tipping is provided only on the condition of full voluntary transfer of the account
7.2.1.1 The clock can be run only through Steam Guard on a cell phone or on an account without Guard protection. Email-Guard can't be connected due to technical limitations of the tweak.
7.2.2 Changing the type of protection Steam guard, game account password or reset access, always lead to disabling the bot, with the need to manually reconnect the account, in this case, the service is not responsible for the downtime of the bot and not accrued hours
7.2.3 By purchasing this or that tariff of hours, you rent the time of the bot for the period specified in the tariff. The final accrued game hours may differ from the stated hours due to downtime from STEAM or game sessions of the client or other reasons that caused the software to stop working on your account
8.1 The Public Agreement comes into force from the moment of its placement in the Internet on the Site specified in paragraph 1.1.1. of this Offer.
8.2 This Offer is posted for an indefinite period of time and shall become void upon its annulment by the Website Administration.
8.3 In case of making changes in the Offer, such changes come into force from the moment of publication of the new edition of the Offer on the Site, unless other term of coming into force of changes is determined additionally at their publication. The Site Administration has the right to unilaterally make changes in the text of the Offer.
8.4 The Client undertakes to independently control changes in the provisions of this Offer and bears responsibility and negative consequences associated with non-compliance with this obligation.
8.5 If the Client does not agree with the relevant changes, the Client must stop using the Website and refuse from the services provided by the Website Administration. Otherwise, the Client's continued use of the Website means that the Client agrees with the terms of the Offer in a new version.
8.6 The current version of the Offer is located on the Website at: fastgg.net/agreement
